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Medicare Customer Service Representative
CVS Health. Make outbound calls to prospective members to offer Medicare plans .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in outbound calling for Medicare and Medicaid plans, with strong problem resolution and organizational skills. Proficient in Microsoft Office and capable of working flexible hours to meet business needs.
Highest-signal resume keywords
Medicare ExperienceMedicaid ExperienceCall Center ExperienceBilingual English/SpanishMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingProblem ResolutionCustomer ServiceBasic Computer Software ProficiencyAttention to Detail
Soft Skills
Organizational SkillsTime ManagementIndependent Work
Tools & Technologies
Quick Base
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Medicare PlansMedicaidCustomer InquiriesRetention Efforts
About the role
Key responsibilities & impact- Make outbound calls to prospective members to offer Medicare plans
- Make outbound calls for retention efforts
- Provide support to sales representatives as needed
- Respond to incoming customer service inquiries as needed
- Work alternate hours, including overtime or weekends, depending on business needs
Requirements
What you’ll need- Must reside in Maricopa County, AZ
- 1+ year of experience in a call center environment
- Demonstrated telephone and problem resolution skills
- 1+ year of experience with Medicaid and/or Medicare
- Demonstrated proficiency in basic computer software, primarily Microsoft Office
- High school diploma or GED
- Ability to work alternate hours, including overtime or weekends, as needed
- Bilingual English/Spanish preferred
- Previous experience working with Quick Base preferred
- Strong organizational and time management skills preferred
- Excellent attention to detail preferred
- Ability to succeed in an independent environment preferred
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program in addition to base pay