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Overnight Clinical Counselor – Employee Assistance Program
CVS Health. Provide telephone-based assessment, triage, consultation, counseling, and informational services in a call center environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis intervention and mental health assessments while providing immediate support through various communication channels. Maintains compliance with confidentiality policies and regulatory requirements, ensuring accurate documentation and effective collaboration with healthcare professionals.
Highest-signal resume keywords
Crisis Intervention ExperienceIndependent Behavioral Health LicenseMaster's Degree in Behavioral Health CounselingMotivational InterviewingCall Center Work Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced Clinical AssessmentsRisk AssessmentSubstance Abuse AssessmentSolution-Focused Problem ResolutionBehavior Change FacilitationDocumentation SkillsSafety PlanningMental Health SupportCommunity Resource LinkingConfidentiality Compliance
Soft Skills
MultitaskingCollaborationCommunication
Tools & Technologies
Video Conferencing ToolsLive Chat PlatformsCall Center SoftwareDocumentation Software
Certifications & Qualifications
LPCLMFTLCSWLMHCLCMHCLICSWLISWClinical Psychologist
Industry Keywords
EAPBehavioral HealthSocial ServicesDiverse PopulationsBrief Therapy Models
About the role
Key responsibilities & impact- Provide telephone-based assessment, triage, consultation, counseling, and informational services in a call center environment
- Deliver immediate mental health support via video, live chat, or phone
- Use advanced clinical assessments, motivational interviewing, and solution-focused/short-term problem resolution
- Conduct risk, substance abuse, and mental health assessments
- Develop immediate action and safety plans based on urgency
- Recommend appropriate mental health and substance-use levels of care
- Provide information about mental health, substance abuse, community treatment, and related programs
- Link members to resources that help alleviate stressors
- Collaborate with professionals to support positive clinical outcomes and continuity of care
- Multitask by typing and documenting while handling calls and using supporting tools
- Protect member confidentiality and follow EAP and enterprise confidentiality policies
- Maintain accurate documentation meeting risk management and regulatory requirements
- Maintain an independent behavioral health license and meet state licensure requirements
Requirements
What you’ll need- 1+ years of crisis intervention experience
- Valid unrestricted independent professional behavioral health clinical license in good standing in the state of residence, such as LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist
- Availability for 24x7x365 call center coverage, including holiday coverage
- Experience facilitating patient/client positive behavior change
- Master’s Degree in behavioral health counseling profession
- Separate distraction-free workspace in a room with a closing door
- Hardwired reliable internet
- Minimum 400 Mbps home internet download speed
- Upload speed between 10–20 Mbps
- Broadband or fiber connection; DSL/satellite and cellular internet are not acceptable
- Four-port modem with the fourth port used for work internet
- Preferred: 1+ years of EAP, Behavioral Health, or Social Services experience
- Preferred: Experience working with diverse populations
- Preferred: Familiarity with brief therapy models and Motivational Interviewing
- Preferred: Call Center work experience
- Strong computer and literacy skills
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being