Patient Care Coordinator

CVS Health

. Process monthly patient refill requests and ensure documentation is accurate before shipping orders .

Posted 10/23/2026full-timeRemote • Tennessee • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing patient refill requests and managing electronic medical records while ensuring accurate documentation and effective communication with patients and caregivers. Proficient in data entry and familiar with healthcare environments, particularly in home infusion or durable medical equipment.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsMicrosoft Office ProficiencyHealthcare Environment ExperienceCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient Refill ProcessingElectronic Medical Records ManagementPrescription ProcessingInsurance Verification

Soft Skills

Effective CommunicationTriage SkillsProblem-Solving

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft Word

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Home InfusionDurable Medical EquipmentPatient AdmissionsNutrition TherapyCall Center

About the role

Key responsibilities & impact

Process monthly patient refill requests and ensure documentation is accurate before shipping orders
Process new patient orders and update electronic medical records
Work with the patient admissions department to help bring patients onto services
Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status
Process prescription changes
Triage calls to various departments
Verify patient demographics and insurance information to ensure accurate shipment
Initiate the referral process and answer questions from patients and caregivers about admissions status

Requirements

What you’ll need

Minimum one year experience working in a customer service environment
Experience with data entry
Experience working in Microsoft Office, specifically Excel, Outlook and Word
High School diploma or GED
Ability to work Monday–Friday, 10:00am–6:30pm Central Time
Preferred: Home infusion or durable medical equipment (DME) experience
Preferred: Call center experience
Preferred: Experience working in a healthcare environment

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Comprehensive benefits package
CVS Health bonus, commission or short-term incentive program in addition to base pay