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About the role
Key responsibilities & impact- Process orders from referral sources and patients
- Respond to phone and fax inquiries
- Resolve patient complaints
- Assess patient needs and document referral requests for coordination of care
- Provide information about equipment, supplies and services to applicable departments
- Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
- Relay insurance coverage to referral sources and patients
- Discuss forms required for billing with patients
- Maintain communication and workflow between the branch, Sales staff, Insurance Verification team and referral sources
- Support the Enteral Nutrition Center with initial patient admission onto service
Requirements
What you’ll need- Minimum two years experience in customer service
- Minimum two years experience in healthcare
- Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word
- High School diploma or GED
- Insurance terminology
- Medical Benefit knowledge
- Typing skills 40-50wpm
- Multi-tasking
- Using multiple screens
- Call Center experience
- Basic math skills
- Must be able to work alone
- Anticipated weekly hours: 40
Benefits
Comp & perks- Full-time, permanent, benefited position
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility
- CVS Health bonus, commission or short-term incentive program eligibility