Patient Care Coordinator

CVS Health

. Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries .

Posted 10/7/2026part-timeRemote • Tennessee • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient account management, including processing refill requests, payment transactions, and maintaining accurate electronic records. Strong communication and problem-solving skills are essential for providing exceptional customer service in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyProblem-Solving AbilitiesOrganizational SkillsMultitasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Account ManagementPayment ProcessingOrder Documentation ReviewElectronic Record MaintenanceRefill Request Processing

Soft Skills

Strong CommunicationOrganizational SkillsCompassionate ServiceDecision-MakingAbility to Work Independently

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft Word

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Nutrition TherapyPatient ExperienceAccount InquiriesPayment CollectionRemote Work

About the role

Key responsibilities & impact

Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries
Process monthly patient refill requests through digital channels and inbound phone calls
Review and verify patient demographics, insurance information, and order documentation
Update electronic patient records and maintain accurate account information
Answer incoming calls, provide order status updates, and route inquiries to appropriate departments
Assist patients with refill requests, payment processing, and account-related questions
Investigate and resolve routine patient concerns and escalate complex issues
Review patient accounts for outstanding balances and assist with payment collection
Receive and process credit card and other payment transactions accurately
Support team members during high-volume periods and complex patient service situations
Ensure a positive patient experience through professional, compassionate, and efficient service

Requirements

What you’ll need

High School Diploma, GED, or equivalent
Minimum of one year of customer service experience
Minimum of one year of experience using Microsoft Office applications, including Outlook, Excel, and Word
Strong communication, organizational, and customer service skills
Ability to multitask and work effectively in a fast-paced environment
Demonstrated problem-solving and decision-making abilities
Ability to work independently in a remote environment while maintaining productivity and quality standards
Weekend availability: Saturday and Sunday, 6:00 AM–4:30 PM CST
20 hours per week; possible PRN hours up to 30 hours weekly
Candidates may reside anywhere within the United States

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Dental benefits
Vision benefits
Wellness resources
Employee discounts
Access to certain voluntary benefits
Other programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility