Patient Care Coordinator

CVS Health

. Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within the healthcare sector, with a strong focus on insurance coverage, medical terminology, and effective communication. Proficient in Microsoft Office applications, particularly Excel, Outlook, and Word, while maintaining high standards of patient care and support.

Highest-signal resume keywords

Customer Service ExperienceHealthcare ExperienceInsurance Coverage KnowledgeMedical Terminology ProficiencyMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing SkillsBasic Math SkillsInsurance TerminologyMedical Benefit KnowledgePrescription ProcessingMultiscreen OperationTelephone Customer ServicePrescription Interpretation

Soft Skills

MultitaskingAbility to Work AloneCustomer Service Communication

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft Word

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call Center ExperiencePatient CareReferral CoordinationInsurance VerificationCustomer Service Standards

About the role

Key responsibilities & impact

Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints
Assess patient needs and document referral requests for coordination of care
Provide information about equipment, supplies, and services to applicable departments to bring patients onto service
Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
Relay insurance coverage information to referral sources and patients
Discuss forms required for billing with patients
Maintain communication and workflow between the branch, Sales staff, Insurance Verification team, and referral sources
Support the Enteral Nutrition Center with initial patient admissions onto company services
Ensure new patients receive excellent care while on company services

Requirements

What you’ll need

Minimum two years experience in customer service
Minimum two years experience in healthcare
Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word
High School diploma or GED
Insurance terminology
Medical Benefit knowledge
Typing skills 40-50wpm
Call Center experience
Basic math skills
Ability to work alone
Ability to work 40 hours per week
Training will occur virtually
Insurance Coverage
Medical Terminology
Telephone Customer Service
Typing
Multiscreen
Medical Prescriptions
Customer Service Standards
Basic Math
Multitasking
Prescription Interpretation
Customer Service Communication
Prescription Processing

Benefits

Comp & perks

Full-time, permanent, work from home benefited position
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program eligibility