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Patient Care Coordinator
CVS Health. Process monthly patient refill requests and ensure documentation is accurate before shipping orders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing patient orders and managing electronic medical records while ensuring accurate documentation and effective communication with patients and healthcare teams. Proficient in data entry and customer service within a healthcare environment.
Highest-signal resume keywords
Customer Service ExperienceData Entry SkillsMicrosoft Office ProficiencyHome Infusion ExperienceCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPatient Order ProcessingElectronic Medical Records Management
Soft Skills
Effective CommunicationTriage Skills
Tools & Technologies
Microsoft ExcelMicrosoft OutlookMicrosoft Word
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Home InfusionDurable Medical EquipmentHealthcare EnvironmentPatient AdmissionsNutrition Therapy
About the role
Key responsibilities & impact- Process monthly patient refill requests and ensure documentation is accurate before shipping orders
- Process new patient orders and update electronic medical records
- Work with the patient admissions department to help bring patients onto services
- Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status
- Process prescription changes
- Triage calls to various departments
- Verify patient demographics and insurance information to ensure accurate shipment
- Initiate the referral process and answer questions from patients and caregivers about admissions status
Requirements
What you’ll need- Minimum one year experience working in a customer service environment
- Experience with data entry
- Experience working in Microsoft Office, specifically Excel, Outlook and Word
- High School diploma or GED
- Home infusion or durable medical equipment (DME) experience preferred
- Call center experience preferred
- Experience working in a healthcare environment preferred
- Candidates must live in the United States
Benefits
Comp & perks- Part-time benefits
- Dental insurance
- Vision insurance
- Wellness resources
- Employee discounts
- Access to certain voluntary benefits
- Other programs supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program in addition to base pay range