Patient Care Coordinator

CVS Health

. Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries .

Posted 10/7/2026part-timeRemote • Tennessee • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient account management, including processing refill requests, payment transactions, and maintaining accurate electronic records. Strong communication and problem-solving skills are essential for providing exceptional patient support in a fast-paced healthcare environment.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyElectronic Medical Records (EMR) ExperienceProblem-Solving AbilitiesHealthcare Support Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Account ManagementPayment ProcessingRefill Request ProcessingOrder Documentation ReviewInsurance Information Verification

Soft Skills

Strong Communication SkillsOrganizational SkillsMultitasking AbilityCompassionate ServiceDecision-Making Abilities

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordHealthcare Documentation Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcarePharmacyHome InfusionEnteral NutritionDurable Medical Equipment (DME)

About the role

Key responsibilities & impact

Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries
Process monthly patient refill requests received through digital channels and inbound phone calls
Review and verify patient demographics, insurance information, and order documentation to ensure accurate and timely shipment of supplies
Update electronic patient records and maintain accurate account information
Answer incoming calls, provide order status updates, and route inquiries to appropriate departments when needed
Assist patients with refill requests, payment processing, and general account-related questions
Investigate and resolve routine patient concerns while escalating complex issues to appropriate clinical or management staff
Review patient accounts for outstanding balances and assist with payment collection activities as directed
Receive and process credit card and other payment transactions accurately
Support team members during high-volume periods and complex patient service situations
Ensure a positive patient experience through professional, compassionate, and efficient service

Requirements

What you’ll need

High School Diploma, GED, or equivalent
Minimum of one year of customer service experience
Minimum of one year of experience using Microsoft Office applications, including Outlook, Excel, and Word
Strong communication, organizational, and customer service skills
Ability to multitask and work effectively in a fast-paced environment
Demonstrated problem-solving and decision-making abilities
Ability to work independently in a remote environment while maintaining productivity and quality standards
Experience in healthcare, pharmacy, home infusion, enteral nutrition, durable medical equipment (DME), or related healthcare support services preferred
Experience working with electronic medical records (EMR) or healthcare documentation systems preferred
Prior call center or patient support experience preferred

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Dental benefits
Vision benefits
Wellness resources
Employee discounts
Access to certain voluntary benefits
Other programs supporting physical, emotional, and financial well-being