Patient Care Coordinator I

CVS Health

. Process monthly patient refill requests and ensure documentation is accurate before shipping orders .

Posted 10/15/2026full-timeRemote • Tennessee • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing patient orders and managing electronic medical records while ensuring accurate documentation and effective communication with patients and healthcare teams. Proficient in data entry and customer service within a healthcare environment.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsMicrosoft Office ProficiencyHome Infusion ExperienceCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient Order ProcessingElectronic Medical Records Management

Soft Skills

Effective CommunicationTriage Skills

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft Word

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Home InfusionDurable Medical EquipmentHealthcare Environment

About the role

Key responsibilities & impact

Process monthly patient refill requests and ensure documentation is accurate before shipping orders
Process new patient orders and update electronic medical records
Work with the patient admissions department to help bring patients onto services
Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status
Triage calls to various departments
Verify patient demographics and insurance information to ensure accurate shipment
Initiate the referral process
Answer questions from patients and caregivers about admissions status

Requirements

What you’ll need

Minimum one year experience working in a customer service environment
Experience with data entry
Experience working in Microsoft Office, specifically Excel, Outlook and Word
High School diploma or GED
Home infusion or durable medical equipment (DME) experience preferred
Call center experience preferred
Experience working in a healthcare environment preferred
Ability to work Monday-Friday during available hours of 8:00am-4:30pm CST

Benefits

Comp & perks

Full-time benefited position
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program eligibility