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Pharmacy Technician
CVS Health. Outreach to Medicare members regarding medication adherence and assistance resolving refill barriers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within a fast-paced contact center environment, with a focus on medication adherence and pharmacy-related assistance. Proficient in Microsoft Windows-based applications and holds an active Pharmacy Technician license.
Highest-signal resume keywords
Active Pharmacy Technician LicenseCustomer Service ExperienceProficient in Microsoft WindowsBilingual in SpanishCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medication AdherencePharmacy AssistanceOrder PlacementCustomer ServicePC Skills
Soft Skills
EmpathyCommunication
Tools & Technologies
MS WindowsMS Office
Certifications & Qualifications
Pharmacy Technician License
Industry Keywords
MedicareCustomer Contact CenterRetail Pharmacy
About the role
Key responsibilities & impact- Outreach to Medicare members regarding medication adherence and assistance resolving refill barriers
- Assist customers with placing orders in conjunction with healthcare programs
- Assist customers with retail pharmacy-related issues and other initiatives as needed
- Provide customer service and empathy to a diverse customer base in a fast-paced customer contact center
Requirements
What you’ll need- Resident of Alaska, Florida, Idaho, North Carolina, Ohio, Tennessee, Texas, Vermont or Washington
- Active Pharmacy Technician license in state of residence
- 1+ years of experience in a customer service environment
- Proficient to advanced PC skills, including MS Windows-based applications
- Ability to complete all required training programs
- Verifiable High School diploma, GED, or equivalent work experience required
- Bilingual in Spanish preferred
- Prior Call Center experience preferred
- Previous experience working from home preferred
- Microsoft Windows-based applications and MS Office proficiency preferred
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program in addition to base pay