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Pharmacy Technician
CVS Health. Support the pharmacy team in delivering operational and service excellence .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pharmacy operations, including prescription accuracy, patient education on vaccines, and compliance with state regulations. Possesses strong customer service skills and the ability to manage inventory and deliver health care services effectively.
Highest-signal resume keywords
Pharmacy OperationsCustomer ServiceImmunization AdministrationPrescription VerificationInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Prescription FillingMedication DeliveryPoint-Of-Care TestingMathematical ReasoningVaccine PreparationPatient Information DocumentationCycle CountsAdverse Reaction MonitoringSOP CompliancePharmacy Workflow Procedures
Soft Skills
EmpathyProblem ResolutionActive ListeningVerbal CommunicationTeam Orientation
Certifications & Qualifications
Technician Immunizer Status
Industry Keywords
Pharmacy PracticeState Board ComplianceHealth Care ServicesPatient ExperienceRetail Pharmacy
About the role
Key responsibilities & impact- Support the pharmacy team in delivering operational and service excellence
- Assist patients and customers as a first point of contact
- Ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately
- Follow company SOPs and pharmacy workflow procedures across production, pick-up, drive-thru, and drop-off workstations
- Create positive patient experiences through empathy, personalized service, and problem resolution or escalation
- Offer immunizations and other services at the register and over the phone
- Complete basic inventory activities, including medication deliveries, cycle counts, returns-to-stocks, and waiting-bin inventories
- Expand clinical and technical knowledge and contribute to a high-performing team
- Remain flexible for scheduling and business needs, including voluntarily traveling to market stores for shifts
- Comply with laws, regulations, professional standards, ethical principles, and CVS policies
- Deliver additional health care services such as immunizations, point-of-care testing, and offsite clinics where permitted and appropriately trained
- Where permissible, obtain Technician Immunizer status and support vaccine preparation and administration
- Educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty
- Monitor and respond to adverse reactions and report events
- Review and collect patient information and document applicable patients
- Monitor and manage vaccine supplies
- Perform additional tasks as directed by the Supervisor or Manager
Requirements
What you’ll need- Must comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure/certification
- If no state-mandated minimum age applies, must be at least 16 years old
- If no state-mandated minimum education applies, must have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program
- Must satisfy applicable state registration, licensing, and certification requirements
- Must complete required training within the designated timeframe
- Regular and predictable attendance, including nights and weekends
- Ability to concentrate on tasks and pivot quickly between tasks
- Ability to confirm prescription information and label accuracy
- Customer service and team orientation
- Verbal and written communication skills and active listening
- Mathematical reasoning for prescription quantities and supplies
- Problem-resolution skills
- Ability to remain mobile and upright for extended periods
- Ability to lift, scan, and bag items; reach overhead; stoop; and perform repetitive finger movements
- Close visual acuity for transcription, computer terminals, and inspection of small parts
- Occasionally lift up to 20 lbs; frequently lift up to 10 lbs
- 1–3 years of previous Pharmacy Technician experience preferred
- Previous experience in a pharmacy, retail, medical, or customer service setting preferred
- Ability to work in the home store and across the market in other locations to meet business needs preferred
Benefits
Comp & perks- Dental benefits
- Vision benefits
- Wellness resources
- Employee discounts
- Access to certain voluntary benefits
- Other programs supporting physical, emotional, and financial well-being
- Comprehensive and competitive mix of pay and benefits