Pharmacy Technician – Prior Authorization

CVS Health

. Take inbound calls from providers, pharmacies, members, and other callers .

Posted 11/12/2026full-timeRemote • Florida • United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and pharmacy technician responsibilities, including effective communication, documentation, and adherence to healthcare regulations. Capable of managing multiple tasks and utilizing various software applications to support the prior authorization process.

Highest-signal resume keywords

Customer Service ExperiencePharmacy Technician ExperienceMicrosoft Office Suite KnowledgeBasic Pharmaceutical KnowledgeExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prior Authorization ProcessingDocumentation ManagementPharmaceutical TerminologyKeyboard SkillsMultitasking Abilities

Soft Skills

Problem SolvingAdaptabilityMotivationConfidentiality MaintenanceFriendly Customer Interaction

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft PowerPointMicrosoft Visio

Industry Keywords

Protected Healthcare InformationInbound CallsOutbound CallsClinical InquiriesDepartment Mailboxes

About the role

Key responsibilities & impact

Take inbound calls from providers, pharmacies, members, and other callers
Provide professional and courteous phone assistance through the criteria-based prior authorization process
Maintain complete, timely, and accurate documentation of reviews
Transfer clinical questions, escalations, and judgment calls to the pharmacist team
Make outbound calls as needed
Review and process prior authorizations received via fax and ePA
Monitor and respond to inquiries via department mailboxes
Communicate with internal groups regarding determination status and results
Identify and elevate clinical inquiries to the pharmacist team
Perform other assigned duties, including faxes, sorting, email boxes, and CAS maintenance

Requirements

What you’ll need

6+ months of Customer Service/Pharmacy Technician Experience
Regular and predictable attendance
Willingness to work mandatory overtime/extended work week when needed
Willingness to travel when needed
Basic computer skills
Microsoft Office Suite knowledge, including Excel and Word; Access, Outlook, PowerPoint, and Visio preferable
Essential keyboard skills
Ability to multitask and utilize multiple system applications simultaneously
Basic pharmaceutical knowledge pertaining to terminology, calculations, and protocols
Ability to utilize available resources independently and provide high quality work
Ability to absorb presented information, display motivation, seek development, and problem solve
Ability to adapt and change with workflow and shifting priorities
Excellent written, verbal, grammar, and listening communication skills
Ability to deal with a diverse customer base in a friendly and confident manner
Ability to maintain confidentiality of PHI (Protected Healthcare Information)
Ability to comply with departmental, company, state, and federal requirements
Ability to effectively manage work volume by handling inbound calls/fax requests using established standards

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program eligibility