Pharmacy Technician, Prior Authorizations

CVS Health

. Serve as the initial point of contact for Prior Authorization requests from members, providers, and a diverse customer base .

Posted 9/21/2026full-timeRemote • Mississippi • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in handling Prior Authorization requests, with strong skills in medical terminology and documentation across multiple software systems. Capable of providing excellent customer service in a flexible schedule environment.

Highest-signal resume keywords

Customer Service ExperienceMedical Terminology ProficiencyDocumentation SkillsSoftware Navigation SkillsKeyboarding Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyDocumentationKeyboardingPrior Authorization ProcessingRequest Evaluation

Soft Skills

CommunicationFlexibilityAttention to Detail

Tools & Technologies

Multiple Software Systems

Industry Keywords

Call Center EnvironmentHigh School DiplomaGED

About the role

Key responsibilities & impact

Serve as the initial point of contact for Prior Authorization requests from members, providers, and a diverse customer base
Determine whether complex requests should be transferred to a pharmacist for assistance
Maintain complete, timely, and accurate documentation of approvals and denials
Document conversations and outcomes across multiple software systems

Requirements

What you’ll need

1 year experience in customer service or call center environment
Must be able to work from home
Have high speed internet
Proficiency pronouncing drug names and diagnoses and recognizing medical terminology
Ability to navigate multiple software systems
Keyboarding skills
Schedule flexibility, including rotations through nights, weekends, and holidays
High School Diploma or equivalent GED

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being