Process Improvement Specialist – Six Sigma Black Belt

CVS Health

. Lead process improvement opportunities and deliver process maps, baseline performance metrics, root cause analyses, recommended actions and control plans .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $60,300 - $145,860 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement methodologies such as Lean Six Sigma and FOX, with a strong ability to lead assessments, analyze data, and implement effective solutions. Proficient in developing project plans and facilitating team collaboration to drive quantifiable results in operational efficiency.

Highest-signal resume keywords

Lean Six Sigma Black Belt CertificationProcess Improvement InitiativesData Analysis and ReportingProject ManagementRoot Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingStatistical AnalysisSIPOC DocumentationValue-Stream MappingPareto Diagrams5 WhysDMAIC MethodologyLEAN MethodologyTime-Series AnalysisProcess Control Charts

Soft Skills

Influencing OthersFacilitation SkillsTeam LeadershipCommunication Skills

Tools & Technologies

MS OfficeMS ProjectVisioMinitabBusiness Intelligence ToolsSQLBusiness Automation Tools

Certifications & Qualifications

Lean Six Sigma Black BeltLEAN CertificationPMP Certification

Industry Keywords

Internal OperationsCustomer-Facing ServicesHighly Regulated IndustryCompliance EnvironmentComplex Systems

Tech Stack

Tools & technologies

PMPSQL

About the role

Key responsibilities & impact

Lead process improvement opportunities and deliver process maps, baseline performance metrics, root cause analyses, recommended actions and control plans
Participate in strategic assessments and lead targeted assessments, including framing, data collection, analysis, interpretation, recommendations and report-outs
Run FOX topics, including problem statements, narratives, root cause analyses, corrective actions and supporting questions
Facilitate live FOX calls
Utilize FOX, DMAIC, LEAN, 8D and other relevant methodologies
Act as an improvement/change agent from opportunity identification through delivery and validation of results
Develop project charters with subject matter experts and stakeholders
Document current and target-state processes using SIPOC, flow charts and value-stream mapping
Use Pareto diagrams, 5 Whys, time-series analysis, process control charts and inferential statistics
Lead working teams through FOX, Improvement and Assessment projects
Create project plans, define team roles and responsibilities, develop working team packages and publish bi-weekly leadership updates
Use RAID to identify, track, resolve and escalate risks, issues, actions and decisions
Develop working knowledge of FOX, Improvement and Assessment capabilities
Influence thinking, actions and development of others while driving results

Requirements

What you’ll need

5+ years' experience in internal operations and/or customer-facing services
3+ years' experience in problem solving and/or data collection, reporting, and analysis
2+ years' demonstrated experience leading process improvement initiatives resulting in quantifiable benefits
Lean Six Sigma Black Belt or higher certification
Bachelor's degree OR equivalent experience
Working knowledge of MS Office, Project, Visio and Minitab
Ability to perform data analysis and develop presentations tailored to project teams and stakeholders
Preferred: experience in a highly regulated industry and compliance environment
Preferred: experience with highly complex, interconnected systems and business processes
Preferred: experience working in a matrix environment
Preferred: experience with Artificial Intelligence, Agentic AI, SQL, Business Intelligence and Business Automation Tools
Preferred: advanced Statistics/Data Analysis experience
Preferred: LEAN certification
Preferred: PMP certification
No visa sponsorships are available for this role

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program