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Provider Onboarding Analyst
CVS Health. Establish and maintain comprehensive onboarding implementation processes with recruitment, credentialing, HR, IT, clinical, and other stakeholders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in onboarding processes, project management, and stakeholder collaboration, with a strong focus on provider integration and credentialing. Possesses excellent communication skills and a customer-centric approach to managing multiple priorities effectively.
Highest-signal resume keywords
Onboarding Process ManagementProject Planning and ExecutionData Presentation and ReportingProvider Credentialing ExperienceEmotional Intelligence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryReport GenerationProject ManagementOnboarding KPIsTraining DevelopmentProcess ImprovementTime ManagementAttention to DetailPrioritizationComplex Problem Solving
Soft Skills
Excellent CommunicationHighly OrganizedCustomer-Centric MindsetAbility to Work Under PressureHigh Emotional Intelligence
Tools & Technologies
Applicant Tracking SoftwareCredentialing SoftwareGoogle OfficeLearning Management Systems
Industry Keywords
Provider OnboardingCredentialingStakeholder EngagementVirtual Environment ExperienceHealthcare Administration
About the role
Key responsibilities & impact- Establish and maintain comprehensive onboarding implementation processes with recruitment, credentialing, HR, IT, clinical, and other stakeholders
- Lead the integration of providers into the organization
- Own applications and onboarding for providers in an assigned region, state, or area
- Prioritize applications and onboarding throughput based on regional needs, state assignments, licensure type, and timing considerations
- Own onboarding KPIs and independently mitigate gaps, including start-date timing, training completion, and capacity gathering
- Partner with Regional Leadership to recommend actions that meet client and capacity goals
- Make timely changes and recommendations to project plans and books of business, aligning impacted stakeholders
- Create and maintain detailed project plans and timelines, holding stakeholders accountable for deadlines and deliverables
- Facilitate provider education for onboarding activities, including CAQH ProView and MD-APP credentialing applications
- Develop and lead live provider-facing training sessions
- Create job aids, videos, and other training materials
- Identify process improvement opportunities and develop solutions
- Correspond with providers by telephone and email after offer acceptance
- Provide 1:1 onboarding support during daytime, nighttime, weekends, and holidays according to role SLAs
- Ensure credentialing paperwork is submitted promptly and follow up with candidates throughout credentialing
- Partner with credentialing to gather information and requirements
- Organize orientation, first-month schedules, travel requirements, system access, and controls
- Ensure completion of learning management system modules
- Coordinate shipping and receiving of supplies and system access
- Attend organizational, departmental, and manager meetings
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree in Business or equivalent combination of training and experience
- 4 or more years of experience working in an administrative function with competing priorities
- Experience with running complex reports and presenting data to internal and external stakeholders
- Excellent verbal and written communication skills
- Highly organized with impeccable attention to detail
- Basic computer skills (Google Office, etc.)
- Accurate data entry skills
- Excellent prioritization and time-management skills
- Ability to manage multiple priorities at the same time, work well under pressure, and take direction
- Prior experience onboarding providers or company employees is a plus
- High emotional intelligence with experience navigating high touch discussions
- Customer-centric, high-touch mindset
- Experience working in a virtual environment highly preferred
- Experience using applicant tracking and credentialing software is a plus
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program in addition to base pay