Representative I, Member Advocate – Evening Shift

CVS Health

. Take inbound calls from members and determine the quickest, most effective ways to answer member questions .

Posted 9/18/2026full-timeRemote • Alabama • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a call center environment. Proficient in managing member records and utilizing various communication tools to enhance member satisfaction.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsActive Listening SkillsTime Management SkillsBilingual or Multilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer KnowledgeTechnical SkillsCustomer Records ManagementWord ProcessingDatabase ManagementE-Mail ProgramsChat Programs

Soft Skills

Effective CommunicationProblem-SolvingDeescalation Skills

Tools & Technologies

IP PhonesMember Management System

Certifications & Qualifications

High School DiplomaBachelor's Degree (Preferred)

Industry Keywords

Healthcare ExperienceMember SatisfactionCustomer InquiriesComplaint Handling

About the role

Key responsibilities & impact

Take inbound calls from members and determine the quickest, most effective ways to answer member questions
Maintain member records within the overall member management system
Provide introductory information and connect members with additional and appropriate benefits/external resources
Send outbound e-mails to members as needed
Support members with troubleshooting and deescalating where needed
Escalate queries and concerns when necessary
Handle complaints and inquiries to ensure member satisfaction with products/services
Work with the customer service team to share solutions and processes
Embody CVS Core values in each interaction
Support holiday coverage at a reduced staffing level, working some holidays and observing the holiday on others
Work a shift/schedule assigned during onboarding in a 24-hour contact center operation

Requirements

What you’ll need

1-3 years of call center and/or customer service experience
Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs
Private and confidential workspace free from distractions
Time management skills to promptly respond to e-mails, calls, and chat messages
Active listening skills to effectively handle members who may be upset
High school diploma or equivalent
Bachelor’s degree or pursuit of a Bachelor’s degree in a related field is preferred
1-3 years of healthcare experience is preferred
Bilingual or multilingual skills are a plus

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being