Rx Records Representative II

CVS Health

. Work in a high volume, production oriented, time sensitive Call Center environment .

Posted 11/10/2026full-timeCumberland • Rhode Island • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in data entry and handling sensitive information while adhering to HIPAA regulations. Excels in a fast-paced call center environment, providing accurate prescription records and maintaining confidentiality.

Highest-signal resume keywords

Data Entry ProficiencyHIPAA ComplianceCustomer Service ExperienceAttention to DetailOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMicrosoft WordMicrosoft ExcelMicrosoft OutlookPrescription Records ManagementRegulatory ComplianceCritical ThinkingMulti-taskingProblem SolvingAttention to Detail

Soft Skills

Good JudgmentTeam CollaborationFlexibilityCommunication SkillsTime Management

Certifications & Qualifications

High School DiplomaGEDAssociates Degree

Industry Keywords

Call CenterCustomer ServiceProtected Health InformationRegulatory AgenciesSubpoenasLaw EnforcementAttorneysInsurance AgenciesPatient RecordsLegal Experience

About the role

Key responsibilities & impact

Work in a high volume, production oriented, time sensitive Call Center environment
Assist customers on the phone to provide Prescription Records and status updates on their requests
Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties
Maintain the strictest level of confidentiality when dealing with Protected Health Information at all levels
Comply with regulatory and subpoena demands in accordance with state and federal HIPAA/Privacy requirements

Requirements

What you’ll need

Must be able to work 2 days a week in the Cumberland, RI office
1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required
1 to 2 years of experience working with sensitive information and/or HIPAA
Must be able to function well in a professional team environment
Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems
Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications
Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines
High School Diploma or equivalent GED
Associates degree or equivalent certificate
Prior Patient Prescription Records experience
Legal or paralegal experience

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility