Rx Records, Representative II

CVS Health

. Work in a high-volume, production-oriented, time-sensitive Call Center environment .

Posted 9/21/2026full-timeCumberland • Rhode Island • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in data entry and handling sensitive information while ensuring compliance with HIPAA regulations. Capable of providing excellent customer service in a high-volume call center environment, exercising good judgment and critical thinking skills.

Highest-signal resume keywords

Data Entry ProficiencyHIPAA ComplianceCustomer Service ExperienceAttention to DetailCritical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAttention to DetailCustomer ServicePrescription Records ProcessingLegal Experience

Soft Skills

Good JudgmentTeam CollaborationProblem Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGEDAssociates Degree or Equivalent Certificate

Industry Keywords

Call Center EnvironmentProtected Health InformationRegulatory ComplianceSubpoena DemandsPatient Information

About the role

Key responsibilities & impact

Work in a high-volume, production-oriented, time-sensitive Call Center environment
Assist customers by phone to provide Prescription Records and status updates on requests
Process prescription records in a data-entry system in response to fax, mail, and email requests from regulatory agencies, courts, law enforcement, attorneys, insurance agencies, patients, and other third parties
Maintain the strictest level of confidentiality when handling Protected Health Information
Comply with regulatory and subpoena demands in accordance with state and federal HIPAA/Privacy requirements

Requirements

What you’ll need

High School Diploma or equivalent GED
1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required
1 to 2 years of experience working with sensitive information and/or HIPAA
Must be able to work 2 days a week in the Cumberland, RI office
Must be able to function well in a professional team environment
Ability to handle inquiries, exercise good judgment, and apply critical thinking skills to solve problems
Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook, and ability to master other related department applications
Associates degree or equivalent certificate
Prior Patient Prescription Records experience
Legal or paralegal experience

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay