Rx Records Representative II

CVS Health

. Handle incoming customer inquiries by phone, fax, and email in a contact center environment .

Posted 10/2/2026full-timeCumberland • Rhode Island • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in handling customer inquiries and processing prescription records while maintaining compliance with HIPAA regulations. Exhibits strong attention to detail and critical thinking skills in a high-volume call center environment.

Highest-signal resume keywords

Call Center ExperienceHIPAA ComplianceData Entry ProficiencyCustomer Service SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMicrosoft WordMicrosoft ExcelMicrosoft OutlookPrescription Records Management

Soft Skills

Critical ThinkingGood JudgmentTeam Collaboration

Certifications & Qualifications

High School DiplomaAssociates Degree or Equivalent Certificate

Industry Keywords

Protected Health InformationRegulatory ComplianceCustomer InquiriesLegal ExperienceParalegal Experience

About the role

Key responsibilities & impact

Handle incoming customer inquiries by phone, fax, and email in a contact center environment
Provide prescription records and status updates to customers by phone
Process prescription records in a data entry system in response to fax, mail, and email requests
Respond to requests from regulatory agencies, courts, law enforcement, attorneys, insurance agencies, patients, and other third parties
Maintain strict confidentiality when handling Protected Health Information
Comply with regulatory and subpoena demands in accordance with state and federal HIPAA/Privacy requirements
Work in a high-volume, production-oriented, time-sensitive call center environment

Requirements

What you’ll need

1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required
1 to 2 years of experience working with sensitive information and/or HIPAA
Must be able to work 2 days a week in the Cumberland, RI office
Must be able to function well in a professional team environment
Ability to handle inquiries, exercise good judgment, and apply critical thinking skills to solve problems
Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook, and ability to master other related department applications
High School diploma or equivalent GED
Associates degree or equivalent certificate
Prior Patient Prescription Records experience
Legal or paralegal experience

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay