Senior Access & Availability Analyst

CVS Health

. Conduct outbound outreach to behavioral health providers to verify appointment availability, scheduling timelines, and access practices .

Posted 10/28/2026full-timeRemote • Texas • United StatesSenior💰 $46,988 - $102,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and attention to detail in validating provider directory information and conducting outreach. Proficient in using Microsoft Excel, QuickBase, and other enterprise systems to document and analyze data while supporting onboarding and mentoring of team members.

Highest-signal resume keywords

Provider Outreach ExperienceData Analysis SkillsMicrosoft Excel ProficiencyExcellent Communication SkillsBehavioral Health Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryRoot-Cause AnalysisDocumentation AccuracyTrend IdentificationProvider Directory Validation

Soft Skills

Attention to DetailProblem-SolvingCoaching and MentoringTime ManagementAdaptability

Tools & Technologies

QuickBaseMicrosoft ExcelMicrosoft WordMicrosoft OutlookPhone Systems

Industry Keywords

Behavioral HealthProvider NetworksMember AccessNetwork AdequacyAccess and Availability Studies

About the role

Key responsibilities & impact

Conduct outbound outreach to behavioral health providers to verify appointment availability, scheduling timelines, and access practices
Use outreach scripts, study protocols, and standard operating procedures for consistent and compliant interactions
Review and validate provider directory information, contact details, specialties, locations, and other required data
Document outreach attempts, responses, discrepancies, and outcomes in QuickBase and other enterprise systems
Analyze outreach and study data to identify patterns, access barriers, provider discrepancies, and broader trends
Escalate significant discrepancies, systemic issues, compliance risks, and unresolved access concerns
Synthesize quantitative and qualitative findings into concise summaries of the member experience
Support new-hire onboarding and mentoring on outreach expectations, documentation, systems, workflows, and quality requirements
Provide peer guidance and answer process questions
Participate in quality reviews, calibration discussions, and continuous-improvement activities

Requirements

What you’ll need

Experience in operations, provider services, healthcare, customer service, call center, or similar role requiring accurate documentation and direct outreach
Excellent verbal and written communication skills, professional phone etiquette, and ability to summarize findings clearly
Strong analytical, deductive, problem-solving, and critical-thinking skills
Attention to detail and commitment to accurate, complete, and timely data entry and documentation
Ability to coach, mentor, or support peers and new team members
Proficiency with Microsoft Excel, Word, Outlook, Quickbase, multiple applications, and phone systems
Strong organization and time-management skills
Ability to work independently with minimal supervision and contribute collaboratively
Adaptability, sound judgment, and strong work ethic
Experience identifying trends, conducting root-cause analysis, or supporting process solutions
Prior experience supporting onboarding, peer mentoring, training reinforcement, or quality calibration
Bachelor's degree or equivalent experience
Familiarity with behavioral health, provider networks, member access, network adequacy, or access and availability studies
Experience validating provider directory information or conducting provider outreach
Experience creating leadership-ready summaries, dashboards, or reports

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay