Senior Account Manager – Pharmacy Account Management

CVS Health

. Build and maintain strong client relationships as the primary contact for operational-related matters .

Posted 10/5/2026full-timeRemote • Texas • United StatesSenior💰 $46,988 - $102,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and client relationship building, with a strong focus on customer satisfaction and problem-solving in the healthcare industry. Proficient in utilizing Microsoft Office Suite and CRM systems to enhance operational efficiency and client communication.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingCustomer SatisfactionPrescription Benefit Management (PBM)Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProblem-SolvingData AnalysisProcess ImprovementClient Issue Resolution

Soft Skills

CommunicationMentoringAdvocacy

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft OutlookCRM Systems

Industry Keywords

HealthcareInsuranceBenefitsPrescription Benefit Management (PBM)Client Operations

About the role

Key responsibilities & impact

Build and maintain strong client relationships as the primary contact for operational-related matters
Ensure customer satisfaction by addressing client needs, resolving issues, and providing exceptional service
Analyze complex client issues and develop practical, efficient solutions
Lead client-focused problem-solving efforts and identify root causes
Respond to client inquiries and escalations and maintain communication with internal teams
Advocate for customers and improve the customer experience using internal resources
Manage high-profile client accounts and ensure smooth operations
Track and report client issues and account status
Lead account-specific initiatives and oversee client-level process improvements
Proactively identify and address potential issues
Participate in training and share industry insights with colleagues
Mentor junior staff

Requirements

What you’ll need

At least 18 months with CVS Health Pharmacy Account Management
2+ years of experience with Microsoft Office Suite, especially Excel, PowerPoint, Word, Outlook, and Web applications
Ability to travel up to 25%
Bachelor’s Degree or equivalent work experience
Preferred: 3–5 years of Account Management, Insurance Healthcare, Benefits, or related industry experience
Preferred: Knowledge of Prescription Benefit Management (PBM) industry
Preferred: Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being