Senior AI Engineer

CVS Health

. Plan and design AI-enabled experiences .

Posted 11/11/2026full-timeRemote • New York • United StatesSenior💰 $101,970 - $203,940 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in planning and designing AI-enabled experiences, managing AI initiatives, and integrating conversational AI and voice AI solutions within healthcare processes. Proficient in evaluating AI technologies, ensuring compliance, and supporting AI deployments while maintaining system health and operational efficiency.

Highest-signal resume keywords

AI Initiative ManagementConversational AI IntegrationGenerative AI ExperienceAI Platform ConfigurationHealthcare Industry Knowledge

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Hard Skills

AI Solution DevelopmentAPI IntegrationNatural Language ProcessingPrompt DesignAI MonitoringVoice AutomationData Pipeline ImplementationTechnical DocumentationOperational Issue ResolutionPerformance Measurement

Soft Skills

Problem SolvingCollaborationDecision MakingAgilityGrowth Mindset

Tools & Technologies

Kore.aiCloud-Based Technology PlatformsAI PlatformsAI Monitoring ToolsConversational AI Tools

Certifications & Qualifications

Bachelor's DegreeSpecialized Training

Industry Keywords

HealthcareMedicareMember EngagementProvider EngagementRegulated Industries

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Plan and design AI-enabled experiences
Manage AI initiatives by setting technical goals, providing guidance, and ensuring effective delivery and support
Identify opportunities to leverage conversational AI and voice AI to improve healthcare processes, member and provider experiences, and operations
Support AI projects from conception through completion while meeting timelines, budgets, quality standards, priorities, and business objectives
Analyze requirements, assess feasibility, and propose AI solutions, conversational experiences, prompts, and platform capabilities
Collaborate with AI engineers, architects, analysts, and business stakeholders to configure, integrate, test, and optimize conversational AI, generative AI, and voice AI solutions
Establish and implement integrations and data pipelines while addressing privacy, security, and governance concerns
Evaluate, test, monitor, and continuously improve AI solutions
Provide technical guidance and collaborate with cross-functional teams
Support AI deployments and integrate them with existing infrastructure
Configure, administer, and support AI platforms, tools, and environments
Monitor production AI solutions, troubleshoot issues, resolve incidents, and maintain system health and availability
Develop technical documentation, implementation standards, operational procedures, runbooks, and support materials
Evaluate emerging AI technologies and provide recommendations
Support AI governance, compliance, security, and responsible AI practices

Requirements

What you’ll need

5–7 years work experience
Experience developing, implementing, supporting, or maintaining enterprise technology solutions
Experience integrating applications, systems, APIs, or platforms in a complex technology environment
Experience supporting production applications and resolving operational issues
Adept at problem solving and decision making
Adept at collaboration and teamwork
Adept at growth mindset, agility, and developing yourself and others
Adept at execution and delivery, including planning, delivering, and supporting
Bachelor's degree preferred, specialized training, or relevant professional qualification
Preferred: Experience with conversational AI, virtual assistants, chatbots, voice automation, or related AI technologies
Preferred: Experience with AI platforms such as Kore.ai or similar enterprise AI technologies
Preferred: Experience with Generative AI, large language models (LLMs), prompt design, and AI orchestration
Preferred: Experience with speech, transcription, natural language processing, or voice technologies
Preferred: Experience with AI monitoring, observability, testing, or performance measurement
Preferred: Experience within healthcare, Medicare, member engagement, provider engagement, or regulated industries
Preferred: Experience with cloud-based technology platforms and AI solution deployments

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program eligibility