Senior Analyst, Client Service Management

CVS Health

. Provide administrative and operational support for one or two large health plan accounts or a portfolio of smaller clients .

Posted 10/16/2026full-timeRemote • Texas • United StatesSenior💰 $46,988 - $102,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client support and operational management, with strong capabilities in stakeholder management, data analysis, and effective communication. Proficient in coordinating internal teams and managing client inquiries while maintaining detailed documentation and tracking deliverables.

Highest-signal resume keywords

Client Support ExperienceStakeholder ManagementGoogle Suite ProficiencyMeeting AdministrationData Analysis Using Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementData AnalysisClient CoordinationAgenda PreparationNotetakingAction Item TrackingTask PrioritizationProcess ExplanationCopywriting ProficiencyProofreading Proficiency

Soft Skills

Clear Verbal CommunicationWritten CommunicationOrganizational SkillsCollaborationProblem-Solving

Tools & Technologies

Google SuiteMicrosoft ExcelAsanaJiraConfluencePowerBI

Industry Keywords

Health Plan AccountsMedicareMedicaidCommercial Plan StructuresClient Success Management

About the role

Key responsibilities & impact

Provide administrative and operational support for one or two large health plan accounts or a portfolio of smaller clients
Act as subject matter expert and operational owner for member journey processes and client collateral
Guide clients through process requirements and implement requested updates
Resolve ad-hoc inquiries and track open action items through timely follow-through
Own meeting documentation for client-facing calls and internal team syncs
Prepare and circulate agendas and decks, capture meeting minutes, and track action items
Capture and track deliverables from client meetings and email correspondence
Manage routine client inquiries by collaborating with internal departments and providing timely responses
Coordinate intake, internal routing, and client-facing resolution of member grievances
Partner with Production, Business Analysts, and Data Relationship Managers to maintain operational workflows and account priorities
Document client nuances in client profiles, account records, and tracking sheets
Provide backup coverage for Client Success Manager/Executive or Client Operations Owner
Serve as primary account contact for smaller accounts or lines of business

Requirements

What you’ll need

2 to 4 years of relevant experience in operations, client support, or administrative account coordination
2 to 4 years stakeholder management
Direct client-facing experience with clear verbal and written communication
Strong proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Excel
Familiarity with Asana, Jira, Confluence, or PowerBI at user level
Experience with meeting administration, agenda preparation, detailed notetaking, and action item tracking
Strong organizational and task prioritization skills
Ability to coordinate across internal teams to resolve client requests
Ability to explain operational processes and seek clarification in complex situations
Expertise in reviewing, analyzing, and organizing data using Excel
Bachelor’s degree in business, health care, operations management, or related field, or equivalent combination of experience and training
Preferred: Knowledge of Medicare, Medicaid, and Commercial plan structures
Preferred: Familiarity with AI agent technologies and their application to data analysis and complex questions
Preferred: Copywriting, proofreading, or editing proficiency
Preferred: Experience facilitating and presenting to clients and matrixed teams several times a week for 1+ years

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay