Senior Analyst, Colleague Relations

CVS Health

. Serve as the primary point of contact for leaders and colleagues regarding performance, attendance, behavioral issues, policy interpretation, and application of CVS Health policies and Code of Conduct .

Posted 9/15/2026full-timeRemote • Rhode Island • United StatesSenior💰 $46,988 - $112,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Employee Relations and Labor Relations, with a strong focus on policy interpretation, conflict management, and effective communication. Capable of providing proactive support and resolving colleague issues while ensuring compliance with employment laws and regulations.

Highest-signal resume keywords

Employee Relations ExperienceLabor Relations KnowledgeConflict Management SkillsExcellent Communication SkillsPHR/SPHR or CP/SCP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy InterpretationCase CategorizationIssue SpottingDocumentation SkillsRisk Mitigation

Soft Skills

EmpathyInterpersonal SkillsCollaborationTime ManagementNegotiation

Tools & Technologies

Centralized Phone SystemSelf-Serve PortalEthics Line Reporting

Certifications & Qualifications

PHRSPHRCPSCP

Industry Keywords

Employment PracticesLabor LawsHR GeneralistWorkforce ReductionColleague Support

About the role

Key responsibilities & impact

Serve as the primary point of contact for leaders and colleagues regarding performance, attendance, behavioral issues, policy interpretation, and application of CVS Health policies and Code of Conduct
Handle a significant volume of colleague calls and emails concerning employment practices and policies
Resolve colleague issues during initial outreach whenever possible
Serve as first point of contact through a centralized phone system, up to 75% of the time
Perform real-time issue spotting and document pertinent call details and consultation provided
Assign cases to the appropriate team, including case categorization and priority
Review and assess inquiries through email, self-serve portal, and Ethics Line reporting, typically 25% of the time
Leverage resources to achieve first-contact resolution and provide proactive colleague support
Assist with policy interpretation and application of CVS Health policies and Code of Conduct
Consult with leaders regarding colleague discipline and performance issues
Escalate inquiries to appropriate teams for further review and consultation when necessary
Partner with Legal to retain and provide records upon request
Respond to workforce-reduction inquiries and escalate concerns where appropriate
Provide cross-functional support to other business areas as needed

Requirements

What you’ll need

2+ years of Employee Relations, Labor Relations, and/or HR Generalist experience; leadership experience may substitute
Ability to demonstrate empathy, put people first, and inspire trust
Ability to interact effectively with colleagues at all levels of the organization
Ability to make sound, constructive business decisions while mitigating risk and adverse exposure
Highly organized with effective prioritization and time-management skills
Excellent oral and written communication skills
Strong interpersonal skills, including conflict management, investigation, negotiation, and influencing expertise
Ability to collaborate cross-functionally
HS diploma/GED required
Equivalent years of work experience may substitute for the education requirement
Knowledge of current state and federal employment/labor laws and regulations
Prior mentoring, leadership, mediation, or consulting experience preferred
PHR/SPHR and/or CP/SCP (SHRM) certifications preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay