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Senior Analyst, Financial Operations
CVS Health. Partner with Sales, Finance, Trade, and Reporting to ensure client requirements are met .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client management, project oversight, and data analysis within the PBM and healthcare sectors. Proficient in utilizing advanced Microsoft Excel for reporting and analysis while driving process improvements to enhance client satisfaction.
Highest-signal resume keywords
Client ManagementProject ManagementAdvanced Microsoft ExcelData AnalysisPBM/Healthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisVLOOKUPSPivot TablesProject ManagementIn-Depth ResearchAd-Hoc Reporting
Soft Skills
Problem SolvingCommunicationCollaboration
Tools & Technologies
Microsoft OfficeSalesforceMilestone ReportsCRAIDs
Industry Keywords
PBMHealthcareOperational RoleFinancial RoleClient Escalations
About the role
Key responsibilities & impact- Partner with Sales, Finance, Trade, and Reporting to ensure client requirements are met
- Review and analyze reporting to identify trends and opportunities
- Perform quality inspection before client delivery
- Address opportunities through process improvement and strategic projects
- Independently manage client issues and projects
- Triage Finance-specific Account Team requests
- Support complex client escalations and projects
- Conduct lessons-learned and feedback meetings after issue resolution
- Create and maintain issue and project tracking tools, including Milestone Reports, CRAIDs, and agendas
- Align with cross-functional partners on client and project expectations
- Escalate support needs and identified risks appropriately
- Send weekly meeting agendas and meeting notes before and after meetings
- Provide regular summary updates to Finance leadership
- Drive reduction in client escalations and improve client satisfaction
Requirements
What you’ll need- 2+ years of professional experience in PBM/healthcare operational and/or financial role(s)
- 2+ years of experience performing in-depth research, investigation, analysis, and/or ad-hoc reporting
- Experience with Microsoft Office, particularly Excel
- Must know how to do VLOOKUPS and pivot tables
- Prior experience in a client-facing role preferred
- Demonstrated project management experience preferred
- Advanced Microsoft Excel skillset including pivot tables, advanced formulas, and maneuvering data sets preferred
- Prior Salesforce use preferred
- Bachelor’s Degree or equivalent experience
- Ability to work 40 hours per week
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility