Senior Analyst – Specialty Operations Process Improvement

CVS Health

. Support and execute process and performance improvement projects within Specialty Pharmacy .

Posted 11/4/2026full-timeRemote • United StatesSenior💰 $46,988 - $102,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process improvement methodologies, particularly Lean Six Sigma, to enhance operational efficiency and customer experience. Proficient in data analysis and stakeholder engagement to drive actionable insights and support cross-functional collaboration.

Highest-signal resume keywords

Lean Six Sigma Process ImprovementData Analysis Using ExcelProject ManagementStakeholder InteractionCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementData AnalysisPerformance MeasurementProcess MappingDMAICKaizenQuantitative Data SynthesisQualitative Data SynthesisAnalytical ToolsCustomer Experience Improvement

Soft Skills

Strong Communication SkillsPresentation SkillsAbility to Manage Multiple PrioritiesFlexibility to Adjust to Changing RequirementsCollaboration Skills

Tools & Technologies

ExcelMinitabSQLPythonR

Certifications & Qualifications

Lean Six Sigma Green Belt

Industry Keywords

Specialty PharmacyFront-End Pharmacy OperationsBack-End Pharmacy OperationsCall CenterCustomer ServiceCustomer ExperienceTransportationLogistics

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Support and execute process and performance improvement projects within Specialty Pharmacy
Conduct business process reviews of front-end and back-end pharmacy operations
Identify opportunities to improve efficiency, quality, customer experience, and financial performance
Support initiatives focused on improving colleague performance across metrics such as call quality and net promoter score
Facilitate working sessions, process reviews, and cross-functional discussions
Process and synthesize quantitative and qualitative data to identify insights and actionable solutions
Analyze structured and unstructured datasets using Excel and other analytical tools
Interact with stakeholders across different levels of the organization
Collaborate in cross-functional teams to solve challenging issues and identify opportunities for improvement

Requirements

What you’ll need

3-5 years of experience supporting operational improvement efforts, process improvement initiatives, project management, or related work
Experience with Lean Six Sigma process improvement tools and methodologies, such as DMAIC, Kaizen, process mapping, and data analysis
Ability to process and synthesize quantitative and qualitative data to identify insights and actionable solutions
Data analysis skills, including the ability to analyze structured and unstructured datasets using Excel and other analytical tools
Ability to support and facilitate working sessions, process reviews, and cross-functional discussions
Strong presentation and communication skills, including aptitude for fact gathering, writing, and analysis
Ability to manage multiple priorities, meet deadlines, and deliver quality work
Ability to effectively interact with stakeholders across different levels of the organization
Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement
Flexibility to adjust to changing business requirements, strategies, and priorities
Bachelor’s degree in a relevant field such as business, engineering, economics, computer science, or operations research, or equivalent related experience
5+ years of related experience preferred
Lean Six Sigma Green Belt or equivalent process improvement training or experience
Experience in performance measurement and process improvement in call center, customer service, customer experience, front-end pharmacy, back-end pharmacy, transportation, and/or logistics
Experience in the mail and/or specialty pharmacy space, particularly front-end and/or back-end operations
Experience with analytical tools such as Minitab, SQL, Python, and/or R

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to the base pay range
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility