Senior Client Operations Analyst

CVS Health

. Support relationships with health plan partners through prompt and accurate follow-up .

Posted 9/18/2026full-timeRemote • Texas • United StatesSenior💰 $46,988 - $102,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong data analysis and reporting skills, with proficiency in Excel and Google Suite. Capable of managing client relationships and executing strategic programs while effectively collaborating with cross-functional teams.

Highest-signal resume keywords

Data AnalysisExcel ProficiencyGoogle Suite ExperienceClient Relationship ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisExcel ProficiencyReport ManipulationQuality AssuranceKPI Presentation

Soft Skills

Verbal CommunicationWritten CommunicationIndependent WorkTask PrioritizationCollaboration

Tools & Technologies

Google SuiteExcel

Industry Keywords

Healthcare Business ObjectivesClient SuccessStakeholder EngagementProject Lifecycle ManagementClient SLAs

About the role

Key responsibilities & impact

Support relationships with health plan partners through prompt and accurate follow-up
Respond to ad-hoc reporting and deliverables for internal and external stakeholders
Pull data and conduct thorough analysis
Maintain client marketing materials, recurring metrics, and support information
Capture accurate notes and follow-up items for client calls
Ensure deliverables are posted on time according to client requirements
Support complex, high-volume, national clients
Develop and implement strategic programs and projects aligned with healthcare business objectives
Define program goals, scope, and success metrics with leadership
Lead cross-functional project teams throughout the project lifecycle
Partner with internal teams on client program objectives
Meet regularly with stakeholders and clients regarding requirements and deadlines
Organize and present KPIs
Execute client SLAs for reports, deliverables, and member feedback
Assist with reconciliation efforts to meet or exceed SOW requirements
Document client meetings, including data entry, minutes, and action items
Oversee client marketing materials and direct mail campaigns
Monitor success and complete ad-hoc reporting projects
Perform quality assurance and report manipulation based on client requirements
Communicate updates and escalations
Submit and track tickets for client requests
Track, document, and formulate responses for member grievances
Provide account coverage for the Client Success Executive or Manager

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of relevant training and experience
2+ years of relevant work experience
Intermediate to advanced data skills in Excel
Experience using Google Suite (Gmail, Sheets, Slides)
Ability to clearly articulate via verbal and written communication
Client-facing experience preferred but not required
Proven ability to work independently in a remote, fast-paced environment
Experience balancing multiple work commitments and prioritizing tasks appropriately
Ability to seek clarification when encountering unfamiliar situations
Ability to collaborate effectively with cross-functional teams
Qualified applicants with arrest or conviction records will be considered in accordance with all federal, state and local laws

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay