Senior Client Operations Analyst

CVS Health

. Provide administrative and operational support for one or two large client accounts or a portfolio of smaller health plan clients .

Posted 9/17/2026full-timeRemote • Texas • United StatesSenior💰 $46,988 - $102,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client account management and operational support, with strong skills in data analysis, meeting administration, and effective communication. Proficient in utilizing tools like Google Suite and Excel to enhance client interactions and operational workflows.

Highest-signal resume keywords

Client Account ManagementMeeting AdministrationData Analysis Using ExcelGoogle Suite ProficiencyOperations Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisMeeting AdministrationClient SupportOperations ManagementCopywritingProofreadingTask PrioritizationDocumentationMember Journey ProcessesGrievance Coordination

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsCollaborationProblem-Solving

Tools & Technologies

Google SuiteMicrosoft ExcelAsanaJiraConfluencePowerBI

Industry Keywords

MedicareMedicaidHealth Plan StructuresClient-Facing ExperienceOperational Workflows

About the role

Key responsibilities & impact

Provide administrative and operational support for one or two large client accounts or a portfolio of smaller health plan clients
Act as subject matter expert and operational owner for member journey processes and client collateral
Guide clients through process requirements, implement updates, resolve inquiries, and track action items
Own meeting documentation for client-facing calls and internal team syncs, including agendas, decks, minutes, and action items
Capture, document, and track open items and deliverables from meetings and email correspondence
Manage ad-hoc client inquiries by coordinating with internal departments and delivering timely responses
Coordinate intake, internal routing, and client-facing resolution of member grievances
Partner with Production, Business Analysts, and Data Relationship Managers to maintain operational workflows and account priorities
Document and communicate client nuances in profiles, account records, and tracking sheets
Provide backup coverage for Client Success Manager/Executive or Client Operations Owner
Serve as primary account contact for smaller accounts or lines of business

Requirements

What you’ll need

Bachelor’s degree in business, health care, operations management or related field, or equivalent combination of experience and training
2+ years of relevant experience in operations, client support, or administrative account coordination
Direct client-facing experience with clear verbal and written communication
Strong proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Excel
Familiarity with project management or collaboration tools such as Asana, Jira, Confluence, or PowerBI is a plus
Proven track record in meeting administration, including agenda preparation, detailed note-taking, and action item tracking
Expertise in reviewing, analyzing, and organizing data using Excel
Strong organizational and task prioritization skills
Knowledge of Medicare, Medicaid, and Commercial plan structures
Familiarity with AI agent technologies and their application in data analysis and answering complex questions
Proficiency in copywriting, proofreading, or editing
Experience facilitating and presenting to clients and matrixed teams several times a week for 1+ years
Position is remote in the US with some travel required

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being