Senior Compliance Coordinator

CVS Health

. Support and monitor business operations for compliance with organizational policies, regulatory requirements, quality standards, and operational procedures .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $19 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in compliance monitoring, operational auditing, and process improvement within a fast-paced environment. Proficient in data analysis, reporting, and maintaining standard operating procedures to ensure adherence to regulatory and quality standards.

Highest-signal resume keywords

Compliance MonitoringOperational AuditingData AnalysisProcess ImprovementMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisData AnalysisSOP CreationQuality AssuranceTicketing Systems

Soft Skills

Excellent Communication SkillsProblem-Solving SkillsAbility to Manage Multiple Priorities

Tools & Technologies

Microsoft ExcelVoIP/TDM Call Center PhonesNiceFive9Verint

Industry Keywords

Healthcare CompliancePharmacy OperationsRegulatory StandardsOperational ComplianceAuditing

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Support and monitor business operations for compliance with organizational policies, regulatory requirements, quality standards, and operational procedures
Serve as a liaison between operational teams, leadership, and compliance partners
Identify risks and promote process adherence and continuous improvement
Conduct audits and review operational data and documentation
Investigate compliance concerns and recommend improvements to accuracy, efficiency, and regulatory adherence
Assist with developing and maintaining standard operating procedures, reporting, training, and corrective action plans
Analyze trends and performance metrics and prepare leadership reports
Manage assigned work through a ticketing system by monitoring, prioritizing, documenting, and resolving tickets within SLA and TAT requirements
Participate in and lead special projects involving compliance initiatives, process improvements, system implementations, reporting enhancements, and strategic business needs
Collaborate with cross-functional partners, meet project deadlines, and provide regular status updates to leadership

Requirements

What you’ll need

High School Diploma or General Equivalent Development (GED)
At least 1 year of experience
Proficiency in Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook
1 year of experience communicating with internal/external associates, teams and business leaders
Minimum of 1 year of experience with root cause analysis
Minimum of 2 years of experience within a call monitoring environment
Ability to rapidly adjust priorities and prioritize tasks amid changing business requirements and conflicting goals
Comprehension of IT architecture related to phone switches and call recording solutions
Experience with VoIP/TDM call center phones, Nice, Five9, Verint and/or comparable ticket systems
Bachelor's degree or equivalent combination of education and experience preferred
Experience in compliance, operations, auditing, quality assurance, healthcare, pharmacy operations, or a related field preferred
Experience with ticketing or workflow management systems preferred
Experience leading or participating in cross-functional projects and process improvement initiatives preferred
Strong analytical, reporting, and problem-solving skills preferred
Advanced proficiency with Microsoft Excel, reporting tools, and data analysis preferred
Experience creating and maintaining SOPs and process documentation preferred
Excellent written and verbal communication skills preferred
Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment preferred
Knowledge of healthcare, pharmacy, regulatory, or operational compliance standards preferred

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility