Senior Content Designer

CVS Health

. Translate complex concepts and processes into compelling, easy-to-follow designs with exceptional content .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $54,300 - $145,860 per yearWebsite

Tech Stack

Tools & technologies

AEMInvision

About the role

Key responsibilities & impact

Translate complex concepts and processes into compelling, easy-to-follow designs with exceptional content
Conduct UX research and champion data science to understand user behaviors and uncover opportunities to reach customers with appropriate content and reduce friction
Create content and design ecosystems for multiple channels, devices and touch points across user journey flows while meeting user needs and enterprise standards
Challenge the status quo and advocate for new design patterns when appropriate
Collaborate with designers, product managers and diverse business stakeholders to define requirements, think beyond the product lifecycle and optimize content and user journeys
Lead other content strategists/designers in developing user stories and providing guidance on priorities
Facilitate workshops and design critiques
Own content reviews and iterations across stakeholders from product to legal
Mentor junior colleagues as needed

Requirements

What you’ll need

5+ years experience in UX writing, UX Design or Content Design
2+ years experience with Agile and lean UX/software development practices, including product management software such as Rally and Jira
2+ years experience with web and app experiences
2+ years experience collaborating with internal team members, including experience designers, accessibility experts and product managers
2+ years experience in UX wire framing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro
Experience in health care, pharmacy or other regulated fields such as insurance or finance
Experience with translation and transcreation best practices
Deep knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful, or similar
Portfolio including work on digital products and/or services, service design or human centered designs
Extensive experience with design software such as Figma, Airtable, InVision and Miro preferred
Experience with AI tools such as Claude-Code, Claude integration with MCPs and FigmaMake preferred
Experience collaborating across disciplines including design, design ops, research and usability, accessibility, product management and engineering preferred
Experience working with and improving business requirements preferred
Comfortable with UX and usability terminology, taxonomies and practices, including Design Thinking and Human-Centered Design methods, preferred
Knowledge of inventories and audits, content frameworks, competitive analysis and mapping preferred
Bachelor's or master's degree in Human Computer Interaction, Information Architecture, Technical Writing, English, or Journalism preferred; extensive work experience, academic work or certifications in user experience fields also welcome

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility