Senior Customer Insights Manager

. Act as a dedicated insights partner to Merchandising .

Posted 10/15/2026full-timeRemote • Massachusetts • United StatesSenior💰 $82,940 - $182,549 per yearWebsite

Key responsibilities & impact

Act as a dedicated insights partner to Merchandising
Address merchant-driven category and subcategory insight questions
Mine and synthesize insights from Simile, Mintel, and Kantar
Translate research into clear, concise, decision-ready insights
Serve as a subject matter expert in consumer research and category strategy
Focus on insight synthesis and enablement rather than new research spend
Create and manage category-specific agent banks within Simile
Model category and subcategory buyers, CVS store brand buyers, and competitive private-label buyers where available
Enable consistent evaluation of CVS store brands relative to competitors
Accelerate scalable category insights
Deepen understanding of store brand choice drivers and trade-offs at a category level
Apply AI to merchandising strategy

What you’ll need

7+ years of relevant experience planning, analyzing, and providing successful qualitative and quantitative customer research across a variety of methodologies
Strong analytical skills
Ability to connect insights across a variety of data sources
Compelling communication and storytelling skills
Independent program management skills
Ability to communicate clearly and effectively across internal team members, collaborators, and vendor partners
Occasional travel may be required (<5% of the time)
Bachelor's degree
Prior Consumer Packaged Goods (CPG) or retail experience preferred
Experience choosing, managing, and working with research vendors, or experience at a market research vendor preferred
Experience working in a complex organization across a variety of partner groups preferred
PowerPoint, Word and Excel skills preferred

Comp & perks