Senior Customer Service Representative

CVS Health

. Serve as a primary point of contact for members, patients, providers, and third-party administrator clients .

Posted 10/23/2026full-timeUnited StatesSenior💰 $19 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within healthcare, effectively managing high volumes of phone and email interactions while utilizing multiscreen navigation and various applications. Proficient in documenting customer interactions and providing timely claim status updates.

Highest-signal resume keywords

Customer Service ExperienceMultiscreen NavigationMicrosoft OutlookMedical Terminology KnowledgeClaims Processing Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceClaims ProcessingMultiscreen NavigationDocumentationEmail Management

Soft Skills

Professional CommunicationProblem ResolutionTask Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareHealth InsuranceCall CenterCustomer InteractionRemote Work

About the role

Key responsibilities & impact

Serve as a primary point of contact for members, patients, providers, and third-party administrator clients
Handle inbound and outbound calls
Respond to email inquiries
Provide claim status updates
Educate providers
Communicate participation information
Resolve customer concerns professionally and promptly
Document customer interactions while actively engaged in conversations
Manage multiple applications simultaneously using multiscreen navigation

Requirements

What you’ll need

3 years of customer service experience, preferably in healthcare or health insurance
3+ years of experience supporting members, patients, providers, or healthcare clients
Ability to manage multiple tasks simultaneously while documenting customer interactions during conversations
Experience in remote work environments
Strong technical aptitude
Multiscreen navigation and ability to manage several applications at once
Microsoft Outlook experience for email management and scheduling
High School Diploma or GED required
Medical terminology knowledge preferred
Claims processing knowledge is a plus
Ability to effectively manage a high volume of phone and email interactions
Previous experience in a call center or healthcare customer service environment preferred

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility