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Senior Customer Service Representative
CVS Health. Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a metric-driven environment. Proficient in Microsoft Applications and capable of creating a differentiated service experience while working collaboratively across boundaries.
Highest-signal resume keywords
Customer Service ExperienceMetric Based EnvironmentMicrosoft Applications ProficiencyEffective CommunicationCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Multi-TaskingSelf-MotivatedResults Oriented
Certifications & Qualifications
High School DiplomaG.E.D.
Industry Keywords
Medical TerminologyInsurance ExperienceService DisciplineService ChallengesConstituent Needs
About the role
Key responsibilities & impact- Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
- Maintain department established performance metrics at a meets or exceeds expectations level
- Work together as a team and apply the Aetna Core Values in day-to-day operations
- Create a Differentiated Service Experience
- Demonstrate Service Discipline
- Handle Service Challenges
- Provide Solutions to Constituent Needs
- Work Across Boundaries
Requirements
What you’ll need- 1+ years of customer service experience
- Experience in a metric based environment
- Proficiency with full suite of Microsoft Applications
- Comfortability utilizing search engines
- Excellent multi-tasking skills
- Ability to Effectively Communicate
- High School diploma, G.E.D. or equivalent experience
- Preferred: Experience working in a call center environment
- Preferred: Medical terminology/insurance experience
- Preferred: Results oriented and self-motivated
- Preferred: Experience working remotely
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility