Senior Director – National Accounts, Account Management

. Lead, coach, and develop a high-performing team of Account Executives .

Posted 9/25/2026full-timeAtlanta • Texas • United StatesSenior💰 $105,000 - $231,132 per yearWebsite

Key responsibilities & impact

Lead, coach, and develop a high-performing team of Account Executives
Establish priorities, performance expectations, and accountability across the team
Oversee customer strategies focused on retention, growth, financial performance, member experience, and client satisfaction
Identify customer and portfolio risks and lead mitigation plans
Build trusted relationships with senior customer and consultant leaders
Participate in strategic planning sessions, annual reviews, renewal negotiations, finalist meetings, and executive-level presentations
Serve as a senior escalation point for complex customer, operational, financial, and service issues
Coordinate cross-functional resources to resolve issues, meet customer commitments, and implement strategic initiatives
Partner with Sales and Underwriting on renewal and growth strategies
Oversee portfolio performance, customer risks, revenue opportunities, and key deliverables
Ensure account teams maintain clear roles across strategy, relationship management, service delivery, and specialized support functions
Improve account-management processes, customer governance, and team effectiveness
Promote collaboration, operational discipline, continuous improvement, and best practices
Support staffing, succession planning, performance management, and professional development

What you’ll need

10+ years experience in healthcare account management, client management, sales, consulting, healthcare benefits, or a related field
Demonstrated success leading and developing experienced Healthcare Account Management/Account Executive professionals
Experience supporting large, complex, or strategically important National Account customers
Strong understanding of customer strategy, healthcare benefits, financial performance, and service delivery
Proven ability to lead cross-functional teams and resolve complex business issues
Strong executive presence, presentation skills, and written and verbal communication
Ability to manage competing priorities and drive work through completion
Current Health & Life license
Healthcare National Accounts or large-employer experience preferred
Experience working with benefits consultants and senior customer decision-makers preferred
Experience with renewals, requests for proposals, finalist presentations, and customer governance preferred
Bachelor’s degree or equivalent professional experience preferred

Comp & perks