Senior Employee Relations Consultant

CVS Health

. Serve as the first point of contact for leaders and colleagues through a centralized phone system, up to 75% of the time .

Posted 11/10/2026full-timeRemote • United StatesSenior💰 $46,988 - $112,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Employee Relations and Labor Relations, with a strong ability to resolve issues effectively and provide proactive support. Possesses knowledge of employment laws and regulations, along with excellent communication and interpersonal skills to influence and collaborate across all organizational levels.

Highest-signal resume keywords

Employee Relations ExperienceLabor Relations ExperienceKnowledge Of Employment LawsPHR/SPHR CertificationConflict Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Real-Time Problem-SolvingDecision-Making SkillsCase CategorizationPolicy InterpretationDocumentation Skills

Soft Skills

EmpathyInterpersonal SkillsEffective CommunicationCollaborationTime-Management Skills

Certifications & Qualifications

PHR CertificationSPHR CertificationCP CertificationSCP Certification

Industry Keywords

HR Generalist ExperienceCross-Functional SupportWorkforce-Reduction InquiriesEthics Line ReportingColleague Discipline

About the role

Key responsibilities & impact

Serve as the first point of contact for leaders and colleagues through a centralized phone system, up to 75% of the time
Perform real-time issue spotting and resolve issues and concerns effectively
Document pertinent call details and consultation provided during intake
Assign cases to the appropriate team, including case categorization and priority
Review and assess inquiries received through email, self-service portal, and Ethics Line reporting, typically 25% of the time
Leverage resources to achieve first-contact resolution and provide proactive colleague support
Assist with policy interpretation and application of CVS Health policies and Code of Conduct
Consult with leaders regarding colleague discipline and performance issues
Respond to colleague inquiries and escalate issues for further review when necessary
Partner with Legal to retain and provide records upon request
Respond to workforce-reduction inquiries and escalate concerns where appropriate
Provide cross-functional support to other business areas

Requirements

What you’ll need

2+ years of Employee Relations, Labor Relations, and/or HR Generalist experience; leadership experience may substitute
Ability to demonstrate empathy and inspire trust with colleagues
Ability to interact with and influence colleagues at all organizational levels
Ability to make sound, constructive business decisions while mitigating risk and adverse exposure
Highly organized with effective prioritization and time-management skills
Excellent oral and written communication skills
Strong interpersonal skills, including conflict management, investigation, negotiation, and influencing
Ability to collaborate cross-functionally
Knowledge of current state and federal employment/labor laws and regulations
Solid real-time problem-solving and decision-making skills
HS diploma/GED required
Bachelor’s Degree preferred
Equivalent years of work experience may substitute for the education requirement
PHR/SPHR and/or CP/SCP (SHRM) certifications listed

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility