Senior Epic Development – Support Engineer

CVS Health

. Manage a team of Epic production support analysts .

Posted 11/3/2026full-timeRemote • Massachusetts • United StatesSenior💰 $101,970 - $203,940 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Epic production support teams, ensuring timely resolution of tickets, and maintaining Epic environments. Proficient in translating business requirements into technical specifications while collaborating with diverse stakeholders in the healthcare IT industry.

Highest-signal resume keywords

EpicCare Ambulatory CertificationEpic Solution ConfigurationTest Planning and ExecutionClinical Applications KnowledgeAnalytical and Problem-Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic Solution SupportApplication ConfigurationTest Case DevelopmentRequirements DocumentationGap AnalysisImpact AssessmentEHR Use Case CreationProcess AnalysisWorkflow DefinitionSLA Management

Soft Skills

Interpersonal SkillsCommunication BridgingCollaborationLeadershipProblem-Solving

Tools & Technologies

Epic SystemsHealthcare IT SystemsKnowledge Management ToolsProject Management ToolsReporting Tools

Certifications & Qualifications

EpicCare Ambulatory Certification

Industry Keywords

Healthcare ITClinical ApplicationsProduction SupportBusiness RequirementsFunctional Requirements

About the role

Key responsibilities & impact

Manage a team of Epic production support analysts
Monitor, triage, and report on assigned production support queues across multiple business units
Ensure SLAs are met and tickets are resolved in a timely and sound manner
Review and update knowledge articles in partnership with the help desk
Report on production support queue status and proactively identify trends and resolution paths
Build and maintain Epic environments
Lead discovery calls and provide level-of-effort estimates
Facilitate design sessions with business leaders and analysts
Create and fulfill EHR use cases
Identify business and functional requirements and translate requirements and workflows into technical specifications with IT resources
Lead documentation efforts for discovery and implementation
Ensure requirements and future-state workflows are clearly defined
Work with project managers to identify tasks and associated estimates
Support vendor upgrades, system changes, and environment maintenance procedures
Work with providers, project managers, technical resources, subject matter experts, business stakeholders, and vendor representatives to document requirements, specifications, and testing attributes and results
Analyze current-state processes and collaborate with clinical business and reporting users to create future-state processes
Identify and document process and data gaps
Create and complete use cases, business requirements, technical specifications, scope documents, gap analyses, and impact assessments

Requirements

What you’ll need

Minimum of five (5) years of related experience
EpicCare Ambulatory certification
Strong experience configuring, designing, and supporting an Epic solution
Previous application configuration experience
Experience in test planning and execution
Experience in test case development
Experience meeting project quality requirements
Experience working on large projects
Strong knowledge of clinical applications
Understanding of the healthcare IT industry
Understanding of configurable applications and monitoring practices
Analytical and problem-resolution skills
Interpersonal skills
Ability to bridge communication among technical and nontechnical project staff and customers

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay