Senior Implementation Manager

CVS Health

. Direct all aspects of customer benefit plan implementation for self-funded new business clients .

Posted 9/17/2026full-timeRemote • Arizona • United StatesSenior💰 $54,300 - $119,340 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive project management expertise in healthcare implementation, with a strong focus on client relationship management, risk assessment, and quality control processes. Proven ability to lead cross-functional teams and deliver projects on time and within budget while coaching junior colleagues in best practices.

Highest-signal resume keywords

Project ManagementHealthcare ImplementationClient Relationship ManagementRisk AssessmentChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningQuality Control ProcessesRisk Mitigation StrategiesProblem-SolvingExecution and Delivery Skills

Soft Skills

CollaborationCoachingCommunication

Tools & Technologies

Microsoft Office SuiteSalesforce

Industry Keywords

Healthcare ProductsImplementation InitiativesStakeholder EngagementCross-Functional TeamsPost-Mortem Analysis

About the role

Key responsibilities & impact

Direct all aspects of customer benefit plan implementation for self-funded new business clients
Partner with key internal and external stakeholders to identify and address critical implementation issues
Lead planning and execution of organizational projects aligned with goals, timelines, and budget constraints
Develop project plans, team member assignments, deliverables, deadlines, and milestones
Conduct project post-mortems and apply lessons learned to improve project management practices
Implement and enforce quality control processes
Develop change management plans and strategies to support successful adoption
Identify project risks and issues, develop mitigation strategies, and establish contingency plans
Prepare and deliver project progress reports
Direct individuals managing multiple projects and competing priorities
Coach junior colleagues in project management techniques, processes, and responsibilities

Requirements

What you’ll need

5 to 7 years of experience in project management, healthcare implementation, or a related field
5 to 7 years of healthcare client-facing experience, including direct management of client relationships, issue resolution, and successful delivery of healthcare products, services, or implementation initiatives
Strong problem-solving skills with the ability to assess risks, recommend solutions, and drive issues to resolution within established timelines
Demonstrated ability to collaborate effectively across cross-functional teams
Proven execution and delivery skills, including prioritizing work, managing competing deadlines, coordinating cross-functional resources, and achieving established business objectives
Proficiency in Microsoft Office Suite (e.g., Excel, Word, PowerPoint, Outlook)
Bachelor's degree preferred or a combination of professional work experience and education
Comprehensive understanding and strong familiarity with Aetna’s organizations representing products, services, administration, operations and systems
Working knowledge of Salesforce

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being