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Senior Manager, Business Controls and Governance
CVS Health. Partner with business leaders and control owners to strengthen governance, risk management, and internal control processes .
About the role
Key responsibilities & impact- Partner with business leaders and control owners to strengthen governance, risk management, and internal control processes
- Establish and mature governance frameworks, operating routines, decision rights, escalation paths, and accountability mechanisms
- Lead oversight of SOX and SOC 1 compliance activities, including control governance, monitoring, documentation, certification, and audit support
- Facilitate risk assessments and identify emerging operational, regulatory, and compliance risks
- Synthesize control findings, audit observations, and operational risk indicators to identify systemic themes and opportunities
- Coordinate control walkthroughs, testing support, and audit activities with Internal Audit, external auditors, and business stakeholders
- Drive remediation plans for control deficiencies and audit findings
- Lead quarterly control owner certification and broader governance processes
- Oversee control documentation, including narratives, risk and control matrices, RACI documentation, and evidence repositories
- Evaluate control design and operating effectiveness and strengthen controls where gaps are identified
- Improve control effectiveness while reducing administrative burden and clarifying ownership
- Evaluate business processes and recommend process standardization, automation, and enhanced controls
- Assess control implications of business process, system, and organizational changes
- Advise senior leaders on control strategy, governance priorities, risk tradeoffs, and remediation approaches
- Develop executive-level communications, status reports, dashboards, scorecards, and presentations
- Provide guidance and training regarding internal controls, audit readiness, evidence retention, certification, and compliance expectations
- Serve as a trusted advisor to leaders across Service Operations and supporting functions
- Influence cross-functional partners to resolve issues, align priorities, and make risk-based decisions
Requirements
What you’ll need- 7+ years of experience in governance, compliance, risk management, internal controls, audit, operational excellence, or related disciplines
- Experience working with business process owners, operational leaders, and control environments
- Strong understanding of risk management principles and internal control frameworks
- Direct experience supporting or leading SOX and/or SOC 1 control activities, including walkthroughs, documentation, testing support, certification processes, deficiency remediation, and audit coordination
- Strong understanding of internal control concepts, including control design, operating effectiveness, evidence standards, segregation of duties, and remediation of control deficiencies
- Demonstrated ability to manage complex cross-functional initiatives and influence stakeholders at multiple levels
- Strong written and verbal communication skills, including executive-facing presentations and reporting
- Excellent analytical, organizational, and problem-solving skills
- Ability to translate technical compliance requirements into practical business solutions
- Ability to operate independently, exercise sound judgment, and prioritize effectively in a complex, highly matrixed environment
- Demonstrated ability to assess complex operating environments, identify systemic governance or control opportunities, and develop practical, sustainable solutions
- Bachelor’s degree in Business, Finance, Accounting, Healthcare Administration, Information Systems, or related discipline (preferred)
- CPA, CIA, CISA, or other relevant certifications (preferred)
- Experience in healthcare, insurance, financial services, or other highly regulated industries (preferred)
- Knowledge of claims operations, provider data, contracting, records retention, privacy, or operational controls (preferred)
- Experience with governance, risk, and compliance (GRC) platforms and workflow tools (preferred)
- Experience supporting remediation of audit findings and control deficiencies (preferred)
- Experience facilitating control owner governance and certification programs (preferred)
- Experience assessing the control impact of process, technology, or organizational change (preferred)
- Experience in management consulting, risk advisory, internal audit, or a similar professional services environment supporting complex governance, controls, risk, or operational transformation initiatives (preferred)
- Strong business partnership and relationship management skills
- Ability to influence without direct authority
- Strategic thinking and ability to balance risk management and operational effectiveness
- Strong risk-based judgment and decision-making capability
- Continuous improvement mindset
- Executive presence and communication skills
- Ability to build consensus across diverse stakeholder groups
- Ability to challenge constructively and navigate competing priorities with credibility and professionalism
- Results-oriented approach focused on practical and sustainable solutions
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program
- Award target in the company’s equity award program
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being