Senior Manager, Change Management, Operational Communications

CVS Health

. Support Oak Street Health's change management operating model within the Project Management Office .

Posted 10/7/2026full-timeRemote • Illinois • United StatesSenior💰 $82,940 - $182,549 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in change management methodologies and healthcare workflows, with a strong ability to create and optimize training materials and operational communications. Proven track record in project management within healthcare settings, focusing on effective collaboration and communication with diverse stakeholders.

Highest-signal resume keywords

Change Management MethodologiesHealthcare WorkflowsTraining Material CreationProject Management ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational CommunicationTraining Collateral CreationImplementation Metrics AnalysisTechnical WritingVisual Aid Production

Soft Skills

Leadership SkillsOrganizational SkillsCollaboration Skills

Tools & Technologies

Epic Systems

Industry Keywords

HealthcareChange ManagementProject Management OfficeClinical OperationsStakeholder Engagement

About the role

Key responsibilities & impact

Support Oak Street Health's change management operating model within the Project Management Office
Support Strategic Initiative Sequencing & Capacity Governance and Initiative Implementation & Change Management Lifecycle Management
Consult with initiative owners and evaluate projects against Change Archetypes
Enforce standardized frameworks for field-facing communications and training
Participate in and facilitate weekly PMO meetings to review, provide feedback on, and approve implementation and change plans
Guide initiative owners through small-group consultations
Manage communication and training pathways, including the Learning Tuesday process
Own creation, curation, and optimization of employee-facing operational communications and training materials
Translate complex operational workflows, clinical processes, policy shifts, and Epic builds into clear messaging
Design and produce 1-pagers, job aids, slide decks, video walkthroughs, and specialized user guides
Define, collect, and analyze implementation metrics, post-launch adoption rates, and feedback
Identify post-release reinforcement needs and coordinate follow-up activities for long-term sustainability

Requirements

What you’ll need

Deep operational understanding of healthcare workflows, organizational structure, and goals
Ability to navigate complex clinical operations
Exceptional writing and editing skills
Proven ability to distill dense technical or operational processes into easy-to-understand, compelling copy tailored to different roles
Professional experience creating training collateral, interactive guides, visual aids, and multimedia learning assets
Strong organization and leadership skills
Comfort collaborating with senior operational leaders, clinical experts, regional directors, and position leaders
Familiarity with change management methodologies
Experience implementing structured change frameworks in a fast-paced environment
6+ years of progressive project management experience in a healthcare setting

Benefits

Comp & perks

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation and sick time
Investment/retirement 401K match options
Health insurance, vision, and dental benefits
Leadership development opportunities
Continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources based on eligibility
CVS Health bonus, commission or short-term incentive program
Equity award program