Senior Manager, Clinical Operations

CVS Health

. Lead the launch and ongoing operations of Pharmacy1st's clinic network .

Posted 10/8/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations management, including clinic licensing, provider credentialing, and training program development. Proven ability to lead cross-functional teams and drive accountability for performance metrics across a multi-site clinic network.

Highest-signal resume keywords

Healthcare Operations ManagementProvider CredentialingClinical Training DeliveryMulti-Site Operations LeadershipEHR Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinic LicensingProvider CredentialingEHR SetupPerformance Metrics TrackingWorkflow DocumentationUrgent Care Best PracticesClinical Procedures TrainingOperational Issue ResolutionProject ManagementHealthcare Compliance

Soft Skills

Strong Organizational SkillsEffective Communication SkillsProblem-Solving SkillsTeam-Building ExperienceAdaptability in Fast-Moving Environments

Certifications & Qualifications

Active Clinical Licensure (NP)

Industry Keywords

Healthcare OperationsClinic AdministrationPayer EnrollmentRural HealthcareCare Delivery Models

About the role

Key responsibilities & impact

Lead the launch and ongoing operations of Pharmacy1st's clinic network
Own clinic licensing, operating documentation, site readiness, and day-to-day clinic operations support across a growing, multi-site network
Partner with the Senior Director, Clinic Operations on launch strategy and timelines
Oversee provider credentialing and enrollment across the network, escalating delays
Build and maintain launch checklists and readiness documentation covering staffing, licensing, EHR setup, and operating procedures
Coordinate cross-functional teams to ensure launch milestones are met and report launch risks to leadership
Lead resolution of operational issues across clinic sites
Track clinic performance metrics network-wide and drive accountability for open action items
Troubleshoot issues escalated from clinic sites, traveling on-site as needed
Deliver in-person training on clinical procedures and urgent care skills at Matilda clinic sites
Lead ongoing training programs to standardize the standard of care across clinics
Identify skill gaps, maintain current training based on urgent care best practices, and track staff competency
Own standard operating procedures and launch playbooks
Document and standardize workflows including provider onboarding, scheduling, and pharmacy-clinic handoffs
Coordinate between clinic operations, clinical leadership, HR, legal, compliance, and external vendors
Ensure clear information flow between Corporate HQ and clinic sites
Lead special projects for the Senior Director, Clinic Operations and lay groundwork for a future Clinic Operations team

Requirements

What you’ll need

5+ years of experience in healthcare operations, clinic administration, or a related role, including experience across multiple sites
Active clinical licensure (NP) with urgent care or emergency room experience
Proven track record leading cross-functional projects independently
Strong organizational and communication skills
Comfort designing and delivering hands-on, in-person clinical training to clinic staff
Comfort operating in a fast-moving, entrepreneurial environment
Strong problem-solving skills
Based in or willing to travel to the Washington, DC office as needed
Willing and able to travel 25–30% of the time to support clinic sites across the network
Preferred: experience with provider credentialing, payer enrollment, or healthcare compliance at a leadership level
Preferred: familiarity with EHR systems, billing workflows, and clinic launch processes
Preferred: experience leading multi-site healthcare operations, including people-management or team-building experience
Preferred: interest in rural healthcare and building new care delivery models

Benefits

Comp & perks

No specific benefits or compensation extras stated