Senior Manager, Digital Product

CVS Health

. Lead discovery and analysis for complex customization requests .

Posted 10/6/2026full-timeRemote • United StatesSenior💰 $106,605 - $260,590 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital product management, configuration management, and customization processes, with a strong focus on developing functional requirements and operational reporting. Proficient in leading cross-functional collaboration and implementing process improvements in Agile environments.

Highest-signal resume keywords

Digital Product ManagementConfiguration ManagementContentful ManagementAgile MethodologiesProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Feature AnalysisFunctional Requirements DevelopmentOperational ReportingGovernance DocumentationCustomization Capabilities

Soft Skills

Cross-Functional CollaborationProblem SolvingCommunication

Tools & Technologies

ContentfulAdobe Experience ManagerMicrosoft 365AirtableJiraConfluence

Industry Keywords

Healthcare OrganizationsDigital Member ExperiencesAPI IntegrationsSSOAutomation Improvements

Tech Stack

Tools & technologies

AEM

About the role

Key responsibilities & impact

Lead discovery and analysis for complex customization requests
Manage work from intake and prioritization through configuration, testing, release, production validation, maintenance, and enhancement
Translate business requirements into functional requirements, acceptance criteria, configuration plans, and implementation documentation
Configure and maintain Aetna Health member experience customizations, including content, banners, images, links, program recommendations, and global search functionality
Author, update, and govern content in Contentful and other content management systems
Coordinate with Implementation Managers and cross-functional partners to support customer needs and delivery readiness
Lead testing and production validation, troubleshoot issues, and drive resolution of defects and dependencies
Manage sprint-board assignments, priorities, status, risks, decisions, and delivery commitments through intake, scrum, and planning activities
Develop process documentation, governance standards, operational reporting, and reusable guidance
Identify and implement process, tooling, and automation improvements
Provide subject-matter expertise on customization capabilities, processes, standards, and delivery considerations

Requirements

What you’ll need

7+ years of experience in digital product, configuration management, implementation, or a related discipline
5+ years of experience leading end-to-end feature analysis and digital application customizations
3+ years of experience developing functional requirements, acceptance criteria, process documentation, operational reporting, or governance materials
2+ years of experience authoring and managing content within Contentful or a comparable enterprise content management system
Ability to work East Coast hours
Bachelor's degree or equivalent work experience
Preferred: experience in healthcare organizations or health plan digital/member experiences
Preferred: experience with SSO, API integrations, or partner-connected digital experiences
Preferred: experience with Contentful, Adobe Experience Manager, or other enterprise content management platforms
Preferred: experience with Microsoft 365, Airtable, Jira, Confluence, or similar tools
Preferred: experience in Agile environments, including SAFe or similar methodologies
Preferred: experience implementing process, tooling, or automation improvements
Preferred: experience using AI and automation tools, including generative AI assistants, Copilot, or workflow automation platforms

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program
Equity award program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being