Senior Manager, Process Excellence

CVS Health

. Lead end-to-end, large-scale enterprise-wide transformations .

Posted 9/30/2026full-timeRemote • United StatesSenior💰 $75,400 - $182,549 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading large-scale enterprise transformations and process improvement initiatives using methodologies such as DMAIC, DMADV, and Lean. Proficient in change management strategies and capable of coaching teams to enhance operational effectiveness and stakeholder engagement.

Highest-signal resume keywords

Lean Six Sigma Green BeltChange Management CertificationProject Management CertificationProcess ImprovementQuantitative and Qualitative Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementChange ExecutionQuantitative AnalysisQualitative AnalysisDMAICDMADVDFSSLEANChange ManagementGovernance

Soft Skills

CoachingInfluencingCommunicationStakeholder EngagementTeam Leadership

Tools & Technologies

ExcelMinitabQuickBaseLucidVisio

Certifications & Qualifications

Lean Six Sigma Green BeltBlack Belt CertificationChange Management CertificationProject Management Certification

Industry Keywords

Enterprise TransformationMatrixed EnvironmentKPISustainability ModelsKaizen EventsRapid Process ImprovementADKARKotter’s 8-Step ModelLewin’s ModelPBM Experience

About the role

Key responsibilities & impact

Lead end-to-end, large-scale enterprise-wide transformations
Lead highly complex initiatives and influence senior leadership
Coach Managers and Senior Analysts to elevate team capability
Lead large-scale, cross-functional transformation initiatives
Design process improvement plans using DMAIC, DMADV, DFSS and LEAN
Facilitate matrixed projects, Kaizen Events, Rapid Process Improvement Events, and current/future state design events
Establish governance, KPIs and sustainability models
Perform quantitative and qualitative analyses using Excel, Minitab and other tools
Keep project teams on track and provide updates to key stakeholders
Design and execute change management plans using ADKAR, Kotter’s 8-Step Model, Lewin’s Model and other methods
Enable adoption, behavior change and sustained outcomes across operational teams
Assess change readiness, stakeholder impacts and resistance risks
Develop communications, training materials, job aids and reinforcement plans
Monitor adoption metrics and feedback loops and adjust change strategies
Drive business adoption plans and smooth transition of ownership
Advance enterprise methodologies and standards
Scale best practices across the enterprise
Coach experienced process and change practitioners
Pull resources from varied teams and skill sets to design, build, test and deploy solutions

Requirements

What you’ll need

7+ years of experience in process improvement, change execution and strategic support
Lean Six Sigma Green Belt or higher
Bachelor’s Degree
PBM experience preferred
Experience leading complex initiatives in a matrixed environment preferred
Experience presenting to executive leadership preferred
Black Belt Certification and/or Change Management Certification preferred
Project Management Certification preferred
Experience and familiarity with QuickBase, Lucid and Visio preferred
People leadership experience preferred

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program
Award target in the company’s equity award program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being