Senior Manager – Project Program Management

CVS Health

. Provide enterprise-wide operational leadership for HEDIS CAHPS, CMS HOS and HOS-M, and provider surveys .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $75,400 - $165,954 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing HEDIS, CAHPS, CMS HOS, and HOS-M surveys while ensuring compliance with regulatory requirements. Proven ability to lead cross-functional projects, manage vendor relationships, and drive operational efficiency in healthcare settings.

Highest-signal resume keywords

Project ManagementRegulatory ComplianceVendor ManagementData ReportingStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HEDISCAHPSCMS HOSProject ManagementRisk ManagementData CollectionSurvey ImplementationBudget ManagementProcess ImprovementOperational Leadership

Soft Skills

LeadershipCommunicationProblem-SolvingCollaborationIndependence

Industry Keywords

Healthcare AdministrationManaged CareMedicareMedicaidNCQAComplianceVendor PerformanceOperational EfficiencyStakeholder ManagementSurvey Protocols

About the role

Key responsibilities & impact

Provide enterprise-wide operational leadership for HEDIS CAHPS, CMS HOS and HOS-M, and provider surveys
Serve as the organizational subject matter expert for CAHPS, HOS, HOS-M, and provider surveys
Interpret and operationalize NCQA, CMS, and HEDIS survey requirements across plans, contracts, products, markets, and lines of business
Coordinate survey planning, implementation, data collection, fielding, reporting, and closeout
Ensure compliance with survey protocols, reporting specifications, submission deadlines, and documentation requirements
Monitor and evaluate regulatory, industry, technology, and vendor trends affecting surveys
Serve as primary business owner and point of contact for survey vendors
Manage vendor performance against contracts and service agreements
Collaborate with vendors on automation, operational efficiency, and improved member experience
Manage survey budgets, annual forecasts, invoices, and coordination across business areas
Lead regulatory compliance, survey implementation, vendor and contract management, budgeting, data reporting, risk management, process improvement, and stakeholder engagement

Requirements

What you’ll need

Minimum 7+ years of project management experience, including leadership of large-scale, cross-functional initiatives
Experience managing complex projects involving multiple workstreams, stakeholders, dependencies, and organizational impacts
Ability to lead projects through initiation, planning, execution, implementation, and closure
Experience in risk identification, mitigation planning, issue resolution, governance, and executive-level communications
Ability to work independently with minimal supervision and drive initiatives forward in complex and evolving environments
Ability to manage competing priorities in a fast-paced environment
Bachelor's degree required in Business Administration, Healthcare Administration, Project Management, Operations Management, Information Technology, Organizational Leadership, or a related field
Equivalent experience may be considered
Preferred: Experience leading healthcare, managed care, Medicare/Medicaid, or operations
Preferred: Experience managing vendor performance and procurement activities
Preferred: Experience interpreting and supporting compliance with healthcare regulatory and reporting requirements

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program
Equity award program