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Senior Manager, Underwriting Unit Lead
CVS Health. Lead and support an underwriting team delivering underwriting services aligned with business objectives and performance metrics .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical underwriting, risk evaluation, and pricing methodologies while effectively leading and developing teams to achieve operational excellence and customer satisfaction.
Highest-signal resume keywords
Medical Underwriting ExperienceRisk EvaluationPricing MethodologiesTeam LeadershipProcess Improvement Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Underwriting PrinciplesCase Management ActivitiesFinancial Variances ReviewRating AccuracyAnalytical ToolsMarket Insights EvaluationConsultative SkillsNegotiation SkillsPerformance MetricsCustomer Experience Improvement
Soft Skills
CoachingMentoringRelationship ManagementCollaborationCommunication
Tools & Technologies
Microsoft ExcelAetna Underwriting Systems
Industry Keywords
MedicareGroup Health InsurancePublic and LaborNational AccountsMiddle Market
About the role
Key responsibilities & impact- Lead and support an underwriting team delivering underwriting services aligned with business objectives and performance metrics
- Manage team production, prioritize workloads, and ensure effective execution of underwriting activities
- Assess staffing and training needs and develop talent
- Drive continuous improvement in productivity, process efficiency, rating accuracy, and customer experience
- Foster exceptional customer service and develop consultative and relationship-management skills
- Interpret and communicate company products, underwriting guidelines, strategic initiatives, and business priorities
- Review and approve underwriting exceptions and financial variances within delegated authority
- Partner with Sales, Account Management, and internal stakeholders to support customer and broker interactions
- Collaborate across business segments and functional areas to achieve growth, retention, and profitability goals
- Use market and competitive insights to evaluate risk, support pricing strategies, and drive underwriting decisions
- Communicate and negotiate rate development methodologies and underwriting decisions with internal and external business partners
- Contribute to case strategy and business planning while ensuring service expectations and deliverables
- Provide coaching, mentoring, and performance guidance to direct and indirect team members
- Build cross-functional partnerships supporting business growth, operational excellence, and customer satisfaction
Requirements
What you’ll need- 5+ years of medical underwriting experience, preferably within Medicare and/or group health insurance products
- 7+ years working experience
- Experience supporting underwriting functions, case management activities, and pricing analyses
- Demonstrated experience coaching, mentoring, or developing underwriting professionals
- Strong knowledge of underwriting principles, risk evaluation, pricing methodologies, and funding arrangements
- Advanced proficiency in Microsoft Excel and related analytical tools
- Experience within Public and Labor, National Accounts, and/or Middle Market segments preferred
- Knowledge of Aetna underwriting systems, products, rating methodologies, and operational processes preferred
- Experience leading process improvement initiatives and driving measurable operational outcomes preferred
- Proven ability to collaborate effectively across Sales, Account Management, and other cross-functional business teams preferred
- Bachelor's degree or equivalent combination of education and relevant professional experience
- This remote role does not support sponsorship at this time
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program
- Equity award program
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being