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CVS Health

Senior Product Manager – Conversational AI for Care Navigation

CVS Health

. Enable product vision, strategy, and roadmap for AI-enabled health assistant experiences .

Posted 11/9/2026full-timeUnited StatesSenior💰 $130,295 - $260,590 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in product management for AI-enabled health assistant experiences, focusing on customer needs, healthcare data integration, and measurable outcomes. Proficient in leading cross-functional teams to deliver safe and effective AI capabilities while ensuring compliance with healthcare regulations.

Highest-signal resume keywords
Product Management ExperienceHealthcare Systems IntegrationConversational InterfacesAnalytics SkillsAI Safety and Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
APIsMobile ArchitectureProduct AnalyticsEHR IntegrationsLLMsPrompt EngineeringHealthcare Interoperability StandardsAI-Driven User ExperiencesData-Driven Decision MakingSuccess Metrics Definition
Soft Skills
Cross-Functional LeadershipCommunication Skills
Tools & Technologies
Experimentation ToolsAppointment Scheduling SystemsKyruusZocdocEpic Scheduling
Industry Keywords
Patient NavigationCare CoordinationPatient EngagementPrivacy ComplianceRegulated Environments

About the role

Key responsibilities & impact
  • Enable product vision, strategy, and roadmap for AI-enabled health assistant experiences
  • Identify opportunities to apply AI, personalization, and intelligence to connected health data
  • Translate customer needs, healthcare journeys, longitudinal health records, clinical context, and ecosystem data into product requirements, user experiences, and measurable outcomes
  • Partner with engineering, design, data science, clinical, legal, compliance, privacy, security, and business teams to define, test, and deliver safe, trustworthy AI capabilities
  • Lead discovery and experimentation for assistant-driven experiences including health record summarization, lab and diagnosis explanation, trend interpretation, medication understanding, symptom triage, prescription guidance, pre-appointment preparation, next-best actions, coaching, and care navigation
  • Define success metrics tied to customer outcomes, engagement, performance, quality, safety, trust, and business value
  • Use data and feedback to learn and iterate
  • Balance customer impact, clinical safety, responsible AI, business priorities, technical feasibility, and speed to market in prioritization decisions
  • Influence cross-functional partners and senior leaders on product direction, trade-offs, ecosystem integrations, technology choices, and build-versus-buy decisions
  • Communicate product strategy, roadmap, customer impact, risk mitigation, AI trade-offs, and progress against measurable outcomes in executive settings

Requirements

What you’ll need
  • 7+ years of product management experience shipping consumer mobile products or healthcare products
  • 7+ years of experience with APIs, integrations, and mobile architecture
  • 7+ years of experience with analytics skills using product analytics and experimentation tools
  • 7+ years of experience with healthcare systems such as provider directories, scheduling platforms, or EHR integrations
  • 7+ years of experience with conversational interfaces or AI-driven user experiences
  • Must be able to work east coast business hours
  • Experience with LLMs, prompt engineering, or fine-tuning
  • Comfort working in regulated environments with privacy and compliance constraints
  • Prior experience with appointment scheduling systems or vendors like Kyruus, Zocdoc, Epic scheduling
  • Background in patient navigation, care coordination, or patient engagement products
  • Familiarity with FHIR, HL7, SMART on FHIR, or healthcare interoperability standards
  • Experience designing AI safety, evaluation, and guardrails
  • Excellent cross-functional leadership and communication skills
  • Bachelor's degree or equivalent work experience

Benefits

Comp & perks
  • CVS Health bonus, commission or short-term incentive program in addition to base pay range
  • Award target in the company’s equity award program
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being