Senior Project Intake Manager

CVS Health

. Serve as the single point of contact for new Epic project and enhancement requests .

Posted 9/18/2026full-timeRemote • Alabama • United StatesSenior💰 $106,605 - $284,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Epic project requests and enhancements, with a strong focus on organizational skills, communication, and familiarity with healthcare IT environments. Proficient in utilizing ticketing and project management tools to streamline processes and improve intake governance.

Highest-signal resume keywords

Epic Application StructureProject CoordinationTicketing/Project Management ToolsHealthcare IT ExperienceEpic Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic Application StructureProject CoordinationTicketing ManagementIntake Process ImprovementMetrics Reporting

Soft Skills

Strong Organizational SkillsExcellent Communication SkillsDetail-OrientedDiplomatic CommunicationAbility to Balance Competing Priorities

Tools & Technologies

ServiceNowSmartsheetPlanviewJira

Certifications & Qualifications

Epic Certification

Industry Keywords

Healthcare ITGovernance ConceptsDemand ManagementHospital IT EnvironmentACO/Population Health

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the single point of contact for new Epic project and enhancement requests
Manage the intake queue/ticketing system and ensure requests contain business justification, scope, impacted workflows, and requested timeline
Triage and prioritize incoming requests with Epic application managers and governance committees
Route requests to the correct Epic team based on module and complexity
Maintain and report on intake metrics, including volume, turnaround time, backlog aging, and approval/denial rates
Coordinate intake governance meetings, prepare agendas, and track decisions and action items
Partner with project management to hand off approved requests into active project status
Track request status and provide regular updates to requestors and leadership
Identify request trends to inform roadmap planning and capacity forecasting
Maintain intake documentation, templates, and standard operating procedures
Support continuous improvement of the intake process, including tooling

Requirements

What you’ll need

4+ years of experience in healthcare IT, project coordination, or Epic-related support
Familiarity with Epic application structure and terminology, including module names, build lifecycle, and governance concepts
Strong organizational skills with experience managing queues, tickets, or intake pipelines
Excellent written and verbal communication skills; comfortable interfacing with clinical and technical stakeholders
Proficiency with ticketing/project management tools such as ServiceNow, Smartsheet, Planview, Jira, or similar
Epic certification(s) or prior Epic build/analyst experience preferred
Experience supporting IT governance or demand management processes preferred
Background in a hospital, health system, or ACO/population health IT environment preferred
Detail-oriented with strong follow-through
Able to balance competing priorities from multiple stakeholder groups
Comfortable asking clarifying questions to properly scope ambiguous requests
Diplomatic communication skills
Qualified applicants with arrest or conviction records will be considered in accordance with all federal, state and local laws

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program
Award target in the company’s equity award program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being