Senior Salesforce Reporting Manager

CVS Health

. Own delivery, quality, and operational stability of critical Salesforce/GPS reports, dashboards, and recurring reporting processes for Commercial Contact Center operations .

Posted 11/11/2026full-timeConnecticut • United StatesSenior💰 $82,940 - $182,549 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce report building and administration, with strong analytical skills to translate business requirements into actionable reporting solutions. Proficient in utilizing tools like BigQuery, Tableau, and Power BI to enhance reporting capabilities and drive process improvements.

Highest-signal resume keywords

Salesforce Report BuildingGoogle BigQuerySQL Query WritingTableau/Power BI ProficiencyAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AdministrationReport BuildingData ValidationReporting DesignSQLData AnalysisReporting AutomationProcess ImprovementReporting GovernanceMetric Standardization

Soft Skills

Strong CommunicationCritical ThinkingCollaborationTime ManagementUser Support

Tools & Technologies

SalesforceBigQueryTableauPower BIDataikuAI-Enabled Tools

Certifications & Qualifications

Salesforce Administrator CertificationSalesforce Platform App Builder Certification

Industry Keywords

Commercial Contact CenterOperational ReportingReporting ProcessesCross-Functional TeamsCall Center Experience

Tech Stack

Tools & technologies

BigQueryPythonSQLTableau

About the role

Key responsibilities & impact

Own delivery, quality, and operational stability of critical Salesforce/GPS reports, dashboards, and recurring reporting processes for Commercial Contact Center operations
Build new reports and enhance existing reports based on business and operational needs
Maintain reporting assets as organizational structures, departments, supervisor assignments, and business processes evolve
Translate business requirements into scalable reporting solutions with clear, actionable outputs
Analyze reporting trends, highlight key drivers, and translate data into actionable recommendations
Validate reporting results and investigate discrepancies raised by leaders, operations teams, and business partners
Advise on reporting feasibility, limitations, and report design decisions
Support reporting access, permissions, save/share capabilities, and user support needs
Investigate reporting defects and platform issues affecting data accuracy or functionality
Document reporting logic, business rules, known limitations, and transition materials
Provide reporting training, user coaching, and job aids
Lead process improvements that increase reporting efficiency, reduce manual work, and strengthen consistency and governance
Partner with stakeholders to identify where data, reporting, or automation can improve processes and outcomes
Evaluate and apply BigQuery, Dataiku, Tableau/Power BI, and AI-enabled tools to automate processes and expand analytical capabilities
Serve as a Salesforce/GPS reporting subject matter expert and trusted advisor
Collaborate across operations, reporting, and technical teams on solutions and issue resolution
Make decisions about report design, filters, logic, and reporting structure
Identify and escalate risks, dependencies, and reporting issues affecting leadership reporting or business operations

Requirements

What you’ll need

2+ years Salesforce report building and platform administrative experience, or 1+ years’ experience and at least one current, active Salesforce administrator certification
2+ years’ experience building, modifying, maintaining, and troubleshooting Salesforce reports and dashboards
2+ years’ experience in Google BigQuery and SQL, writing and executing queries from multiple data sources
Experience validating data accuracy, investigating reporting discrepancies, and explaining findings to business partners or leaders
Experience translating business questions into reporting requirements and advising on reporting feasibility, design, and limitations
Experience supporting reporting access, permissions, and user support needs
Strong analytical, problem-solving, and critical-thinking skills
Strong written and verbal communication skills, including the ability to explain reporting logic and findings clearly
Proven ability to manage multiple priorities and deliver results in a fast-paced environment
Demonstrated ability to work across cross-functional teams and stakeholders
Bachelor’s degree in Analytics, Business, Information Systems, Computer Science, or equivalent work experience
Preferred: additional active Salesforce certifications focused on platform app builder and analytics
Preferred: proficiency with Tableau or Power BI
Preferred: experience with Dataiku and Python
Preferred: experience supporting operational reporting in a complex business environment
Preferred: experience with reporting modernization, automation, or process improvement
Preferred: experience with reporting governance, controls, and metric standardization
Preferred: Call Center experience
Preferred: experience supporting leaders through reporting, analytics, and decision-support activities
Preferred: experience with platform defects, reporting investigations, or cross-functional issue resolution
Preferred: experience creating training materials, job aids, or knowledge-transfer documentation
Preferred: exposure to modern analytics, automation, or AI-enabled reporting tools

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program
Equity award program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other benefits and resources based on eligibility
Hybrid work environment, where applicable
Work-from-home option indicated for the posting