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CVS Health

Senior Service Advocate – OPS

CVS Health

. Conduct telephonic outreach to eligible members .

Posted 10/2/2026full-timeRemote • Pennsylvania • United StatesSenior💰 $19 - $35 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care coordination and member education, utilizing critical thinking to enhance healthcare outcomes. Proficient in data entry and documentation, with strong communication skills to effectively support and serve members.

Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceData Entry and DocumentationBilingual (Spanish)Proficiency in Microsoft Word and Outlook

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data EntryBasic Medical TerminologyCare Management ConceptsHealthcare Knowledge
Soft Skills
Organizational SkillsEffective CommunicationCommitment to Serving Others
Tools & Technologies
Care Management ToolsMicrosoft WordMicrosoft Outlook
Industry Keywords
HealthcareCare CoordinationMember Outreach

About the role

Key responsibilities & impact
  • Conduct telephonic outreach to eligible members
  • Help members make improved decisions about their healthcare
  • Demonstrate critical thinking and judgment to facilitate positive healthcare outcomes
  • Provide care coordination, support, and education to members
  • Use care management tools and resources

Requirements

What you’ll need
  • 2 years of experience in customer service, retail or inside sales, or health coaching
  • Data entry and documentation experience within member records strongly preferred
  • Familiarity with basic medical terminology, health care, and concepts of care management strongly preferred
  • Call center experience
  • Demonstrated organizational skills
  • Effective verbal and written communication skills
  • Strong desire and commitment to serving others
  • Proficiency in Microsoft Word and Outlook
  • Bilingual (Spanish)
  • High School diploma or equivalent GED

Benefits

Comp & perks
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being, based on eligibility