Senior Software Development Engineer

CVS Health

. Provide technical support for enterprise applications and resolve functional or technical issues .

Posted 10/22/2026full-timeRemote • Connecticut • United StatesSenior💰 $101,970 - $203,940 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application support and technical troubleshooting, with a strong focus on incident management, performance optimization, and collaboration across teams. Proficient in utilizing monitoring tools and ITSM platforms to enhance system reliability and user experience.

Highest-signal resume keywords

Application SupportIncident ManagementServiceNowSQLITIL 4 Foundation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportLog AnalysisScriptingData CleanupSystem Health ChecksPerformance BaselinesAlert TuningRelease PlanningTroubleshooting GuidesMonitoring Tools

Soft Skills

Problem-SolvingDecision-MakingEffective CommunicationCollaborationDetail-Oriented

Tools & Technologies

ServiceNowSplunkAppDynamicsDynatraceAzure MonitorCloudWatch

Certifications & Qualifications

ITIL 4 Foundation

Industry Keywords

SLOsSLIsObservabilityComplianceAudit Activities

Tech Stack

Tools & technologies

AzureITSMPythonServiceNowSplunkSQL

About the role

Key responsibilities & impact

Provide technical support for enterprise applications and resolve functional or technical issues
Diagnose and resolve application incidents, including system errors, data issues, and integration failures
Collaborate with development, infrastructure, database, and vendor teams on fixes and solutions
Manage and enhance application monitoring dashboards, alerts, and health checks
Analyze alert noise and participate in alert tuning
Perform system health checks, environment validations, and log reviews
Participate in on-call rotations if applicable
Contribute to SLOs/SLIs and performance baselines
Assist with patching, upgrades, data cleanup, release planning, deployments, and post-deployment validation
Coordinate enhancements, bug fixes, and new releases across teams
Create and maintain knowledge articles, SOPs, troubleshooting guides, and runbooks
Provide training and best-practice guidance to end-users and team members
Support compliance and audit activities
Analyze support trends and user feedback to identify usability, performance, and reliability improvements
Recommend enhancements and drive optimization initiatives
Respond to internal and approved external partner requests

Requirements

What you’ll need

3–5 years of experience in application support, technical support, or a related IT role
Strong problem-solving and decision-making skills
Effective verbal and written communication skills
Ability to work collaboratively across technical and non-technical teams
Self-directed, organized, and able to manage multiple priorities
Detail-oriented with a strong focus on accuracy and quality
Experience with ServiceNow or other ITSM platforms
Familiarity with monitoring tools such as Splunk, AppDynamics, Dynatrace, Azure Monitor, and CloudWatch
Basic understanding of SRE principles, including incident management, alerting, SLIs/SLOs, and observability
Experience with SQL, log analysis, or scripting such as PowerShell and Python
Bachelor’s degree preferred, or equivalent technical training or relevant professional experience
ITIL 4 Foundation certification preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay