Service Advocate

CVS Health

. Make inbound and outbound calls to members and providers to help obtain healthcare visits, screenings, vaccinations, or medication refills .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare communication and member engagement, with a focus on educating members about health decisions and improving health outcomes. Proficient in documenting health records and navigating complex healthcare environments while maintaining professionalism and empathy.

Highest-signal resume keywords

3+ Years Healthcare ExperiencePharmacy Terms KnowledgeBehavior Change ExperienceCall Center Outreach ExperienceProfessional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health Record DocumentationCritical Thinking SkillsMultitasking AbilityPrioritization SkillsWindows Based Applications Proficiency

Soft Skills

Active Listening SkillsInterpersonal SkillsProfessionalismEmpathyAdaptability

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Healthcare VisitsScreeningsVaccinationsMedication RefillsMedicare MembersStar Health Outcomes

About the role

Key responsibilities & impact

Make inbound and outbound calls to members and providers to help obtain healthcare visits, screenings, vaccinations, or medication refills
Work through barriers affecting members’ good health
Deliver the best member experience through professional, empathetic conversations
Educate members to help them make good health decisions
Accurately document conversations in members’ health records
Assist with important health services, medications, and resources to improve Star health outcomes
Interact telephonically with Medicare members to inspire healthy behaviors
Explain benefits for specific screenings and medications
Escalate issues for resolution and meet business metrics and goals

Requirements

What you’ll need

3+ years’ experience in a healthcare setting
Experience with Pharmacy terms
Experience with behavior change
Experience with call center or outreach involving members/consumers
High School Diploma or G.E.D.
High computer literacy, including ability to troubleshoot issues
Professional communication skills
Strong active listening and interpersonal skills
Proficiency with Windows based applications
Ability to work independently, apply critical thinking skills, multitask, prioritize, adapt to a fast-paced changing environment, and demonstrate professionalism
Ability to absorb and apply new and changing information

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility